Hello Chrillews,
I have reviewed the information provided by the casino, and it shows multiple accounts registered to your username. There also does not appear to be any mention of the prize being added to your account, only a number of free chips.
Can I ask you please to clarify the exact details you used to register your account (username, name, address, phone number, email address), and if you have registered more than one account?
You also mentioned that you passed the KYC procedure, did you receive any confirmation of this from the casino, perhaps by email?
Kind regards,
Adam
Hello Chrillews,
I have reviewed the information provided by the casino, and it shows multiple accounts registered to your username. There also does not appear to be any mention of the prize being added to your account, only a number of free chips.
Can I ask you please to clarify the exact details you used to register your account (username, name, address, phone number, email address), and if you have registered more than one account?
You also mentioned that you passed the KYC procedure, did you receive any confirmation of this from the casino, perhaps by email?
Kind regards,
Adam