Raging Bull Slots Casino - Player's account is closed after winning a raffle.

Hello,

I am finally addressing this issue with Raging Bull, which awarded me $500 in a crypto raffle. However, when I attempted to claim it, they blocked my account. Before that, they promised every day for several months through chat that the amount would be credited within a few days. Then, they blocked my account and stopped responding.

I have images that support my claims.

Dear Chrillews,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you had $500 in your casino account before it was closed?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi yes, I won a raffle of this $500

I have not made any withdrawals before and yes if I remember correctly the KYC VERIFICATION has been passed.

They started blaming lots of different reasons.

They closed my account so I couldn't access the information I needed to take this forward.

Thank you very much for your reply, Chrillews. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hey kristina, i asked for chat logs and they suspended my account after the request so all i got right now is the one i uploaded

Thank you very much, Chrillews, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Chrillews,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Can you please explain the reason for blocking the player's account?

Kind regards,

Adam