The player from Australia had his account closed without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
I won 3500 they took 901 so I asked why they took it they then closed my account for no reason and now won pay any of the money absolutel joke
Dear Michael,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please?
Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina