Raging Bull Slots Casino - Player is experiencing withdrawal cancellations.

I was shut down for withdrawal on the 5th for $300 and some dollars I was turned down on the 19th for a couple hundred dollars that's turned on the 23rd for a couple hundred dollars they told me that I'd be approved I wasn't approved they told me that I was going to get my request that was approved process shortly will they spend my money for over a month and a half now and have canceled my request without my permission without any good cause I was needed there casino did nothing but try to play and this is the way they repay me they let you deposit but they don't give out and in all these screenshots that I'm uploading was never paid out

Dear mccb6389,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Raging Bull Slots Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? If you played with a bonus, was it a deposit bonus or a no-deposit free spins bonus? Please keep in mind that using multiple no-deposit bonuses in a row without depositing in between is not allowed at Raging Bull Slots Casino.

When was the last time you communicated with the casino regarding your canceled withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear mccb6389,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I passed the verification and I think one was a no deposit bonus and one was a no rose bonus I think I'm pretty sure because they made me make a deposit before I could withdrawalrol anything so that's what I did and I've been waiting on it ever since so I put in one they canceled it I put in another one they canceled it I put in another one cuz I want more and they haven't been back to me or they said that it was I'm not sure what they said I'll talk to him so many different times they keep lying to me they told me that they'd be done 7 to 10 days but it's been over a month and a half

Thank you very much, mccb6389, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you mccb6389 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Greetings all,

I have closely reviewed the situation and unfortunately none of the requested withdrawals were valid. The first requested withdrawal ($56) was based on a deposit using a 250% deposit bonus giving an additional $97.50 to play with however these are bonus funds and non-cashable, they are removed on approval of a requested withdrawal. Before the requested withdrawal could be reviewed the player then cancelled the requested withdrawal on top of playable balance from a free bonus, played the funds some more then requested an additional withdrawal ($124.50). We now have two situations, an invalid withdrawal on top of a free bonus, this is called mixing funds. Since there were now mixed funds (invalid cash withdrawal and free bonus) the requested withdrawal was denied and the initial cash deposit was deposited back into the player account as cash giving the player the opportunity to play and win again on the cash deposit. This cash amount was then played to zero by the player.

After this the player deposited a number of consecutive free chips resulting in a win and requested withdrawal ($200), only one free chip is valid between cash deposit/play sessions thus this withdrawal request was also denied. There was still $100 in playable cash in the account which was also requested for withdrawal but then cancelled and played to zero by the player.

It really is critical to have an understanding of the terms and conditions of the casino, all rules regarding bonuses, both free bonuses and deposit coupons is given as a pop-up and agreed to by the player before coupon redemption however reading the general terms is highly encouraged for all players to avoid situations such as this.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Thank you for providing me with the supporting evidence Nick.

Dear mccb6389, as the casino representative clarified the situation and you have played your remaining withdrawable funds to zero, we won't be able to assist you further in this matter. Due to that reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter