Raging Bull Slots Casino - Player is disatisfied with overall experience.

***ragingbullslots.com***I have never been so misguided / deceived in my life from a company… after you spend all the bonus cash that often comes with Hidden playthroughs they (the company) give you without good explanations to gamble with…along with your own hard earned money and hours of gambling. Ragingbull.com, makes you wait two weeks before they give you (the consumer)the winnings…come to find out (raging bull ) takes another half of your winnings (7 days later) without any proof of what their doing, and they say: that it was bonus cash and therefore it cannot be withdrawn after their system doesn’t catch it. Their system itself is supposed to keep track of all this ,and if it were not the case, how would the consumer know what they had won with no tools to guide them on their own winnings, and if they wanted to gamble more or not…these Misguided Tools make it impossible to make a sound decision to gamble more or not. ( So in other words you never know where you stand financially while gambling because their system is broke). ( Raging bull will track the bonuses and will not allow you to withdraw with any (active bonus). It just doesn’t make sense -to me- to take away half of someone’s winnings when there system (already tracks it) or *misguides you*to think that way…then you spend more money not knowing you haven’t real won. I only write this because I have won $17500.00, and now I am thinking only half of that is real.

Hello jeremiah,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you specify which bonus have you activated? You can post the bonus link here when replying. Also, would you be so kind and clarify the dispute value (you mention a different amount in your complaint)?

Have you tried discussing this issue directly with the casino? Please, forward me all the relevant communication between you and the casino, so we can gather as much information as possible. My email address is kristina.s@casino.guru. 

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

They would specifically tell what bonus and it was. I withdrew $2500.00 and a couple of weeks later I was told your only getting half of your winnings via text chat. I could see they approved the full 2500.00 in the transactions link they provide. I could see that everything was approved on the 28th of November. One of the bonuses I use is https://www.ragingbullslots.com/cashier/?coupon=NORULESXMAS&

This particular bonus was all I started using towards the end. I couldn’t tell exactly which bonus it was at the time, other then ***their system***would track which bonus you had…and when you were clear of it’s restrictions before they would even let you withdraw. For example if I had 40x playthrough I would have to gamble the full 40x playthrough before I could withdraw anything.

One thing is for sure, the last $15,000.00 I have won falls within this bonus I posted. So that will be interesting for sure to see what happens.

I like to keep this case open encase they try anything else weird. I read so many posts about Dissatisfied customers to be honest (it freaks me out).

Thank you for your replies, jeremiah. So let's wait and see how this turns out. I will keep this complaint open, so please let us know if there is any development.

So I just got this yesterday: Greetings all,

It appears that everything is complete in the casino account and I will move forward and try to expedite review, approval, and payout of the requested withdrawals.

I do need to say one thing however jeremiahprows1, it would appear that you are not familiar with the terms and conditions of the casino regarding what is called "mixing funds." It is quite important that only one deposit of any variety is in play at any given time and that your casino account is as close $0 as possible before depositing or adding cash or a bonus.

I can see that there is a very nice playable balance in your account due primarily to multiple deposits using multiple deposit coupons and this is often a pattern for you. Please note that all deposit bonuses are non-cashable. This means that when requesting a withdrawal all funds given by the casino during the duration of that play will be removed on approval when a withdrawal is requested.

Luckily none of the funds are from a free chip or other no-deposit bonus or the entire balance would only be valued at whatever the maximum cashout would be for the free chip, but these are deposit bonuses carrying no maximum cashout so that's great news. But just for the record, currently you have $9764 in non-cashable funds in your casino account that will be removed on review and approval should you request for withdrawal.

Moving forward it would be prudent on your part to always play your casino balance down as far as you can (minimum below $5) before adding any type of funds to the account.

Best wishes,

Nick and Raging Bull…

it appears things are heading in the right direction.

Great! Thank you for the update, jeremiah. Hopefully, you will see your winnings soon.

We will see

Dear jeremiah,

Has there been any news? We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.