Raging Bull Slots Casino - Player cannot access account to check on delayed withdrawals.

Here we go again. I have two different withdraws requested. over 400.00 on both. The first one was requested on 9-19 and the second one on 9-23. I realize that second on has not been 10 working days yet. However I can't get onto their web site. Every time I try it says wrong password or user name. I tried to use a password that they emailed me and it didn't work, Your help would be appreciated Don.

Dear dontipton83,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've tried to contact raging bull support but can't. I've tried thru their live chat and thru email to Tiffany Rouce, the person that helped me reset my password and get into my account the last time.I tried today 10-3-24 and I got in. I will keep you advised if I have more trouble, Don

Hello dontipton83,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, dontipton83, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear dontipton83,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Were you able to request your withdrawals, please?

I have talked to someone on their chat line every day and all I get is " I will escalate it for you". I have a withdrawal request for 462.00 dated 9-19 that was approved for payment on 10-07 which was late according to their rules that hasn't been paid yet, I have a withdrawal request for 437.33 dated 9-23 that hasn't been approved for payment yet and it is late according to their rules. Hope you can help me.

Thanks,

Don

Dear dontipton83, 

thank you for your message.

Now, I would like to invite Raging Bull Slots Casino representative to join this conversation. 

Dear Raging Bull Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

Greetings all,

I have reviewed the situation and spoken with our finance department, we should see some movement shortly.

Best wishes,

Nick and Raging Bull

Nick, thanks for all the help! I just got an email from them wanting my bitcoin address.

Thanks again. I will keep you informed until the situation is resolved.

Don

Dear Raging Bull Slots Casino,

thanks for the update.

Dear dontipton83, 

it seems we are moving in the right direction. Please keep us informed once you receive your funds.

They show sending two payments. one of 412.92 and one of 438.48. I received payments totaling 562.80. That seems a lot for fees.

I do want to thank you for the help to get them to pay something.

Best regards,

Don

Dear dontipton83,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

In reference to the higher-than-anticipated fees, I reached out to the casino representative who explained that bonus funds were present in your account and were deducted during the transaction. Additionally, please note that there is a $25 fee applied to each transaction. Another contributing factor may be the volatility of the cryptocurrency market. I hope this explanation meets your expectations for clarity and insight.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina

Casino.Guru