The player from Italy made a 10-euro deposit and won 200 euros but faced multiple rejected withdrawal attempts starting June 3rd, followed by repetitive, non-helpful responses from the casino's chat. The withdrawal remained pending despite switching to a bank transfer method on June 9th. The issue was resolved after the player confirmed receiving the bank transfer on the tenth day. We marked the complaint as resolved.
Rabona Casino - Player’s withdrawals have been delayed.
Amount: €200
Rabona Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
On June 3rd, I made a deposit of 10 euros and won 200 euros. I immediately requested a withdrawal. After three days, I received an email stating that my withdrawal had been canceled. That same day, I attempted the withdrawal again, but it was rejected after a few days. I tried a third time, and this time it was rejected within a few hours. I sought an explanation via chat, but received only copy-pasted excuses.
After these rejections, on Sunday, June 9th, I changed my withdrawal method to "bank transfer".
Today is Tuesday, and the withdrawal is still pending. In chat, they keep telling me the same things over and over with copy-pasted responses.
I want my money, and I don't know what to do anymore. It's been exactly 9 days, and I've tried everything but to no avail!
Automatic translation:
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6 months ago
Dear manuelmangione95,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
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6 months ago
Translation
I would like to thank you, this morning the bank transfer finally arrived after exactly 10 days.
You don't know how grateful I am to you.
Thank you very much from the bottom of my heart... I couldn't hope for it anymore!
Automatic translation:
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6 months ago
Dear manuelmangione95,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
