Rabona Casino - Player’s account shows a 0 balance and lacks support.

I logged in to my account and the balance is 0$. I think I had some money but it is impossible to check the history.

I asked on live chat to check what happend with my balance and I asked 3 times and 3 times they told me I will get email but they never tried to solve the issue and never received any email.

My account is fully verified, did withdrawals already, even had dispute here which helped to solve previous issue.

Could you help me to check my account as they dont want to answer, I dont understand why.

Dear banglard00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To proceed with your complaint, you must provide evidence that there was money in your account, as you do not recall this. If the casino acknowledges that the money's disappearance was their fault and not a result of hacking, we can move forward with your complaint.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards, 

Dominika

Dear banglard00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.