Platinum Reels Online Casino - Player's winnings significantly reduced due to bonus conditions.

I won a jackpot for 2500.00 on platinum reels after a week of them assuring me that it was processing they send me an email saying because it was won on a bonus all they would pay was 100.00 Do not play on here they are scammers you will not get your winnings!

Dear mistybeason42,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:

The minimum and maximum withdrawal permitted on existing and previous free money bonuses/ free spins is capped at $100, unless otherwise stated. Free money bonuses/ free spins carry a 30 times wagering requirement, unless otherwise stated.

Unfortunately, many bonuses have a maximum cashout limit regardless of the game you play or how much you win. As long as the casino is transparent about it and states this in its bonus terms, there is nothing we can do. Could you please clarify which bonus was active when you won the jackpot?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear mistybeason42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.