Platinum Reels Online Casino - Player’s crypto withdrawals have been delayed.

I only play at casinos that allow crypto deposits and withdrawals as I don't like to share my banking information online. Platinum reels allows crypto withdrawals. I have been depositing for months, and now that I have a win today I see that they removed my option to withdraw via bitcoin. I asked the agent what the problem is and she claimed that as of today they are undergoing bitcoin maintenance (something which they had also told me months back when they delayed my payout) Gabby, the agent, claims is should be up and running "soon". I've informed her my deposit was with crypto and would like to withdraw the same way. I asked who their regulator is and she claims not to know. I would like to withdraw my funds but they've removed my option to do so.

Dear lindarosev,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platinum Reels Online Casino.

Please note the casino operates without a license. We offer this information in our review of the casino here: https://casino.guru/Platinum-Reels-Online-Casino-review

Please allow me to ask you a few questions, so I can better understand the situation. 

• Since when are you unable to withdraw your winnings?
• When was the last time you were in contact with casino support?
• Have you been given any timeframe for the maintenance to be complete and withdrawals made available?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

To answer your questions, yesterday,yesterday. And then they told me soon , I asked if that meant hours, days weeks? and they said yeah. So no concrete answer

Thanks for your patience.

• Has the issue with Bitcoin withdrawals since been resolved?
• If the issue persists, could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear lindarosev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They did fix the issue with the bitcoin, after I had requested a check. they said they sent/processed the check yesterday but have not provided tracking information.

Thanks for the update,

please let me know if the check reached you and you were able to cash it out.

Dear lindarosev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.