I have withdrawal 26000 INR first time then they rejected my withdrawal and request me KYC I have submitted the documents successfully through their link to hooyu and they are verified but after sometime they email me that due to technical issue they are not verified please upload again.
So I have entered in the slot game to play and I won 65000 + INR there and my balance goes to 102900 something then I resubmitted the documents and on their side it's showing Verified but they told me to wait 24 hrs to verified and that time they remove my withdrawal page.
After that day I received second email from their side to submit my selfie with I'd and 2 weeks pdf bank statement which I already uploaded at the time of KYC but they are telling they require pdf only for last 2 weeks so I sent them to their email where they have requested
Now after that on another day they told me to sent the certificate of address issued by Village Panchayat head or its equivalent authority. But I am from city so I tell them that I am from city so I can't send this so then they requested me credit card bill statement or water/electricity bill or city of residence So I have sent them my credit card bill statement of latest last month but after that they again told me to send electricity/water bill and pdf of 2 weeks bank statement so I have sent them all the documents with my selfie of id because they requested it again.
After sending all the documents which they have requested they blocked my account without any reason by saying that
a result of the assessments made by our risk unit, it has been determined that you have engaged in behavior that is intended to abuse our services and your account has been terminated.
Our customer service unit does not have any authority over your account and the information we can provide is limited to that.
Please take strict action against them.
I hope you will help me .
I am attaching all the screenshots as much as I can attach.
Thank you.
I have withdrawal 26000 INR first time then they rejected my withdrawal and request me KYC I have submitted the documents successfully through their link to hooyu and they are verified but after sometime they email me that due to technical issue they are not verified please upload again.
So I have entered in the slot game to play and I won 65000 + INR there and my balance goes to 102900 something then I resubmitted the documents and on their side it's showing Verified but they told me to wait 24 hrs to verified and that time they remove my withdrawal page.
After that day I received second email from their side to submit my selfie with I'd and 2 weeks pdf bank statement which I already uploaded at the time of KYC but they are telling they require pdf only for last 2 weeks so I sent them to their email where they have requested
Now after that on another day they told me to sent the certificate of address issued by Village Panchayat head or its equivalent authority. But I am from city so I tell them that I am from city so I can't send this so then they requested me credit card bill statement or water/electricity bill or city of residence So I have sent them my credit card bill statement of latest last month but after that they again told me to send electricity/water bill and pdf of 2 weeks bank statement so I have sent them all the documents with my selfie of id because they requested it again.
After sending all the documents which they have requested they blocked my account without any reason by saying that
a result of the assessments made by our risk unit, it has been determined that you have engaged in behavior that is intended to abuse our services and your account has been terminated.
Our customer service unit does not have any authority over your account and the information we can provide is limited to that.
Please take strict action against them.
I hope you will help me .
I am attaching all the screenshots as much as I can attach.
Thank you.