Casombie Casino Review

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received yet. Despite having made successful withdrawals in the past without requiring KYC verification, his recent withdrawal request had been cancelled twice due to unspecified technical issues. We attempted to investigate the matter by asking for additional details, such as the chosen withdrawal method and any pending withdrawals. However, the player failed to respond within the given time frame, forcing us to reject the complaint due to lack of further information.

The player from Germany had their account at disabled due to accusations of having two accounts. Despite providing banking details to the support team for a refund of the balance of 449€, they have not responded to multiple emails sent over the past four weeks.

The player from Germany is experiencing delays in receiving a payout of €250 from Casombie Casino. Despite sending multiple emails, she has not received a response for 3 days. The player later confrmed receipt of winnings, thus the complaint was closed as resolved.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had reported inconsistencies in the casino's communication and a delay in withdrawal, despite the casino's claim of processing withdrawals within three business days. The player had also mentioned issues with the authentication process. Despite our team's efforts to extend the complaint resolution period and seek further information from the player, there was no response. Therefore, we had to reject the complaint due to lack of communication from the player's side.

The player from Germany had expressed difficulties with her interactions with a casino. After the Complaints Team had requested more information to assist her, the player had informed the team that her issue with Casombie Casino had been resolved and she had received her payment. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Australia had made two separate deposits totaling $48AUD, which were confirmed by their bank but did not reflect in their casino wallet. Despite having contacted the casino support and provided the requested transaction screenshots, the issue remained unresolved. We had advised the player to contact his payment provider for investigation and to refrain from making further deposits until the issue was resolved. However, the player did not respond to our follow-up inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Brazil had his account closed for unspecified reasons after he attempted to verify his documents and withdraw his winnings. Despite reaching out through chat and email support multiple times, the casino referred him to their Terms and Conditions without specifying which part was violated. Later, the casino asked the player for additional documents and an email with an explanation for specific transactions in his bank statement. After the investigation performed on the casino's side, they decided to pay out the player's remaining balance and close his casino account. The user confirmed the issue was successfully resolved.

The player from Australia had experienced a delay in withdrawal, which was supposed to have been processed within 24 hours. We had advised the player that withdrawal processing could sometimes take up to 14 days due to various factors such as KYC verification or a high volume of withdrawal requests. We had extended the complaint resolution timer by 7 days for the player to respond. However, due to a lack of response from the player, we were unable to further investigate the issue and had to reject the complaint.

The player from Greece made a withdrawal request five days prior to submitting this complaint. Simply, the funds haven't been received yet. We rejected the complaint because the player didn't respond to our messages and questions.