Planet 7 Casino - Player’s withdrawal has been delayed.

PLANET 7 CASINO IS A SCAM. THEY OWE ME OVER $4,500! I HAVE WAITED TWO MONTHS AND NOTHING. THEY HAVE BLOCKED MY EMAIL ADDRESS FROM THEIR TWO EMAIL CONTACTS. THEY QUIT CONTACTING ME SIX WEEKS AGO. I HAVE GIVEN THEM ALL OF THE INFORMATION THEY REQUIRE FOR A WITHDRAWAL. THAT INFORMATION WAS GIVEN TO THEM WITHIN ONE WEEK. I DON'T BELIEVE I WILL EVER SEE MY MONEY.

Dear Paul,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask them to shed some light on this matter, but, before we do that, could you please advise if it were your first withdrawal in this casino? Have you accumulated your winnings with or without active bonus?

Do I understand correctly that you have never received any confirmation regarding successful account verification?

I truly hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

WOW!!! You people have a wonderful ministry. I thought I wouldn't have any recourse with these non-USA internet casinos.

Yes, this is my first withdrawal from Planet 7 Casino. It might be "a much ado about nothing." You said their first withdrawal can take a while. My mom and I really enjoy playing at Planet 7 Casino. We hope to do more gambling there in the future. I'm pretty sure all of my requirements have been met. I was in close communications with their support staff through the withdrawal process.

I sincerely appreciate your help! 🙂

Dear Paul,

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for?

In the meantime, I would suggest checking our review for Planet 7 Casino: https://casino.guru/Planet-7-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

"BANK WIRE" IS THE METHOD OF PAYMENT I HAVE SELECTED. THEY HAVE ALL OF MY BANK/ACCOUNT INFORMATION.

I HAVE READ YOUR REVIEW OF PLANET 7 CASINO. THE REVIEW DOESN'T PERSUADE ME ONE WAY OR THE OTHER. ACTIONS SPEAK LOUDER THAN WORDS. I HAVE NEVER RECEIVED ANY INFORMATION FROM THEM STATING WHETHER OR NOT I'LL GET PAID OR WHEN. I HAVE ASKED FOR THAT INFORMATION NUMEROUS TIMES.

I WAS A TAX AUDITOR FOR OVER TEN (10) YEARS. I WAS A LICENSED CPA. ALL TAXPAYERS CLAIM THEY PAY ALL THEIR REQUIRED TAXES. IN TEN (10) YEARS, ALL OF MY AUDITS RESULTED IN TAXES, PENALTY, AND INTEREST DUE. SPOKEN TESTIMONY, FROM THEM OR SOMEONE ELSE, IS NEVER CONSIDERED ADEQUATE FOR VERIFICATION PURPOSES.

Thank you very much, Pmoore8671, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Petronela Kontos,

I hope, I am not wasting your time with Planet 7 Casino. In your review, you stated the first withdrawal can take two (2) months. Probably, all you will need to do is contact Planet 7 Casino and ask for an estimate on how long it will be before I can expect my bank wire.

I definitely appreciate the services Casino Guru provide. I would like to say "A Big Thanks" to all of you.

Have a wonderful Thursday and Friday, Petronela! 🙂

Paul Moore

Hello Pmoore8671!

I will take care of your case from now on. I would like to ask Planet 7 Casino to join this conversation and to tell us more about your withdrawal.

Hi Martin! 🙂!

It looks to me that you have everything under control. Yes, a mere acknowledgement and estimate of payment date will satisfy me at this point.

You're the BEST Martin!

Paul

Hi Martin, 🙂!

Planet 7 Casino is "jacking me off"! Now, they claim that my withdrawals are not valid. Because, I (supposedly) used their money and I am not entitled to the $4,500! This is total BULLSHIT!!! Never, in over two (2) months has anyone even mentioned this excuse. I worked closely with Planet 7 Casino's support staff before my withdrawals and after my withdrawals. I met the the play-through requirements as stated per their offer. I met the cash out requirements per their offer. As shown online, and verified by their support staff at the time of my cash outs. So now, some person tells me I'm not entitled to my money? What happened after two (2) months that suddenly came to their attention. As a CPA, earlier in life, we always place substantially more weight on decisions made at the time of the transaction versus something, which (supposedly) came to light over two (2) months later. At the time of the withdrawals, everything was done per the information on my screen and per their support staff. Now, over two (2) months later this comes to light? BULLSHIT! Planet 7 Casino needs a "good swift kick in the ass"! I hope you'll do that Martin. Considering what their pulling now, I'm going to move Planet 7 Casino's "good reputation" to my "black list"!

Have a good week Martin! 🙂!

I appreciate what you people at Casino Guru are trying to do! Good Luck! Paul

Hi Martin! 🙂! Below is information I sent to Carlisle, in regards to his "new discovery". If you get time, please read it.

Dear Carlisle,

Are you saying, "all the support staff that helped me prior to today, were incompetent?" From your communications today, you insist that you have discovered a mistake, which precludes me from receiving my money. Per you, everybody else overlooked this mistake, except you of course (over two (2) months later). You are stating, in the prior two (2) plus months the 20-30 assistants I worked with are wrong! Per you, they should have caught that. Because they did not catch the problem, they must (of course) be incompetent. A competent assistant would have caught that problem.

You should be careful what you are implying, or stating, in your communications. It can come back to "bite you".

So, everybody else is wrong? I'm not sure if you're arrogant and prideful - or -psychotic. When you believe everybody else is wrong, except you, of course. Even the 3-4 assistants that worked closely with me before and during my withdrawals? (remarkable!)

As a CPA, earlier in life, we always place substantially more weight on decisions made at the time of the transaction. The individuals involved, at the time of the transaction, know all the issues and why or why not certain things were done or not done. Carlisle claims, he has discovered something amiss, over two (2) months later.  (incredible!) As emphasized earlier, at the time of the withdrawals, everything was done per the information on my screen and per their support staff. I would certainly hope, the assistants I used would-be familiar with withdrawals procedures.

Carlisle, I would strongly suggest you deal with your over-inflated ego, i.e., your arrogance and prideful attitude. As Solomon stated (Proverbs 16:18 NIV), "Pride goes before destruction, a haughty spirit before a fall." The "destruction" Solomon is referring to, is the never-ending "destruction in Hell" of your body, soul and mind. Solomon was the smartest person alive. It doesn't matter what religion you belong to. It's going to happen.  Romans 14:11 (NIV) It is written: "As surely as I live, says the Lord, every knee will bow before me, every tongue will acknowledge God."

Happy Holidays!  ✌! Paul A. Moore

Hey Paul,

The good news is the hard part is over, all of the necessaries are in place in your casino account and we can move forward with review of your withdrawal request. The only thing I can think of is they may ask you to re-confirm that your payout method is still valid before releasing the funds, most likely via email so keep an eye out for that just in case. I have submitted the request as priority to the requisite department and hopefully we see some movement shortly.

As to the information that the win was invalid, I can't locate the communication however aside from the removal of the deposit bonus you were playing on it looks good from where I'm sitting. The final word will be from the team responsible for the approval but I don't see an issue at the moment.

Best wishes and happy holidays,

Nick and Planet 7

Dear Nick and Planet7,

Thank you for your entry to the discussion, please let us know when you receive re-confirmation of the player's payment method, if it will be deemed necessary and please, keep us informed, at the time you will get any update on the payment approval or any updates on this process.

Hi Martin, 🙂!

Below is my rebuttal to Planet 7 Support after they denied both of my withdrawals. They seem to be in a tremendous hurry. Ironic, that they spent over two (2) months doing nothing.

Dear Planet 7 Support,

You deny my withdrawal(s) and give me a plethora of (possible) reasons why this might have occurred. Additionally, you do not want to be held to one of the listed possibilities, so you addthisstatement, "These are just a few of the reasons that your recent withdrawal request may have been denied." What's the "Big Secret"? Just give me the reason why my withdrawals were denied. I'll work from there.

Your statement, "These are just a few of the reasons ..." sounds like you want to be able to deny my pending cash out(s) in the future, for any reason. You sound like an Insurance Company who's denied your claim. They'll provide you with some obscure tidbit of text, from your contract, and state emphatically, "we're not responsible for those charges." Insurance companies who do that lose in court. I know because I had a friend in college in his last semester of Law School. One day he was working on a brief for an Insurance Company that did exactly the scenario above. He told me, "Insurance Companies always lose. Judges believe it's unreasonable (and unfair) to hold policy holder's accountable for every exemption the company comes up with." Even if it's written down in the insurance company's concise, clear, and equitable policy statement.

I know you're not located in the United States. Parties to a contract, in the US, are required to be reasonable, equitable, and honest in their performance of a contract. Is Planet 7 Casino being reasonable, equitable, and honest in their performance of the contract between us? Is it reasonable to deny a withdrawal made over two (2) months ago, which complied with the play-through requirements and cash out rules at that time? At least 3-4 support individuals helped me. They verified the withdrawals at that time. Not to mention, the 15-20 support people I've talked to since then.

As a CPA, earlier in life, we always place substantially more weight on decisions made at the time of the transaction. The individuals involved, at the time of the transaction, know all the issues and why or why not certain things were done or not done. Carlisle claims, he has discovered something amiss, over two (2) months later.  (incredible!) As emphasized earlier, at the time of the withdrawals, everything was done per the information on my screen and per your support staff. I would certainly hope, the assistants I used would-be familiar with withdrawals procedures.

I truly believe, the reason my withdrawals were denied was because I hurt your withdrawal team's feelers (feelings).

Please reply with the reason my withdrawal(s) were rejected. Martin, from Casino Guru, and I will do our best to comply with your request(s).

Paul A. Moore

Hi Martin, 🙂!

I would like to recommend several casinos I find outstanding.

#1 - Diamond Reels Casino - My mom and I have been gambling heavy at Diamond Reels Casino since January of 2020 (this year). We enjoy gambling at brick-and-mortar casinos. When COVID-19 became an issue, we decided to try our luck at some online casinos. All the walk-in casinos near us were closed. Somehow, we tried Diamond Reels Casino. It didn't take long for us to discover that Diamond Reels games paid pretty good. There were times, when we did not use a bonus code. We did not want to be subject to play-through requirements. On our first attempt without a bonus, we deposited $200 and cashed out $4,600! Diamond Reels paid us the entire $4,600 without any reservations. The time from withdrawal to cash in my checking, was very good. Diamond Reels Casino has been consistently a paying casino for us. We have cashed out two (2) withdrawals in excess of $6,000. We've had numerous withdrawals between $1,000 to $5,000. Yesterday (12/15/2020), I received an email from Diamond Reels that my latest withdrawal of $1,000.26 had been approved and my money was sent to my bank via a bank wire. Today (12/16/2020), the money was already in my checking account. Yes, very fast and no hassles. I consider Diamond Reels Casino my #1 internet casino.

#2 - Casino Max - We started gambling at Casino Max about two (2) months ago. Good selection of games. Usually, quite fun! We had a withdrawal just recently. There were no problems and no hold-ups. From withdrawal to checking account took less then ten (10) business days. Extremely fast for a first time withdrawal. A good choice.

#3 - Ruby Slots Casino - This is another of our most recently tried casinos. They have some really fun games. They have a wonderful support staff, which is available 24-7 via the chat room. We did our first withdrawal last week. According to Ruby Slots' support staff, the Bank Wire will come shortly. (I believe them.) The support staff said the withdrawal has been reviewed and approved. A good choice.

I hope this communiqué doesn't distract from what we are doing. I just felt that these three (3) casinos deserved recognition.

Thanks! 🙂! Paul Moore

Hi Martin, 🙂!

I think you managed to get Planet 7 Casino "off the nickel". I saw a note at my casino account about a manager who was pushing my withdrawal. I really hope they come around. My mom and I really enjoy playing at Planet 7 Casino. 🙂!

I should mention, I have a $4,032+ withdrawal waiting in line at Planet 7 Casino.

Thanks much, Paul

Hello Paul!

Good to see that you have got your withdrawal waiting in line. Please, keep us informed when there is any update with your payment.

Hi Martin! 🙂!

Yes, I'll let you know when I receive my $4,503. I gambled away all of the $4,000, that I won the other day. (oops)

Have a great holiday Martin! I appreciate all of you!

Paul 🙂!

HELP Martin!!!

I JUST GOT THROUGH CHATTING WITH SUMMER AT PLANET 7 CASINO. BELOW ARE THE TRANSACTIONS IN MY ACCOUNT HISTORY. PLEASE NOTE THE "Manager Withdrawal Requested" and "Manager Withdrawal Approved!". (on 12/16/2020). SUMMER SAID THE LAST ENTRY, "Manger Withdrawal Approved" actually means it was "denied"? I don't think Summer has the slightest idea what she's doing. IF POSSIBLE, I REALLY NEED YOUR HELP MARTIN. PLANET 7 CASINO CHANGES THEIR STORY EVERY TIME I TALK TO THEM. I JUST WANT TO GET MY MONEY ($4,503) AND I WILL NEVER GAMBLE AT PLANET 7 CASINO AGAIN.

12/16/2020 04:50 AMManager Withdrawal Approved!-$4,503.00

12/16/2020 04:50 AMManager Withdrawal Requested-$4,503.00

12/16/2020 04:49 AMWire Transfer Withdrawal Declined$2,003.68

12/16/2020 04:49 AMWire Transfer Withdrawal Declined$2,500.00

GOOD LUCK MARTIN ... PAUL

Hi Martin, 🙂!

Below is the complete list of transactions with Planet 7 Casino from 12/16/2020 thru 12/25/2020 (current date).

Enter the date range below and then select 'Search' to see your past transactions.

From:31 days maximum

To:

Search

DateTransactionAmount

12/25/2020 08:28 AMCoupon redeemed$300.00

12/25/2020 08:28 AMCoupon declined

12/25/2020 08:28 AMCoupon requested

12/25/2020 08:21 AMCoupon 'VIPESCAPE' requested

12/25/2020 08:19 AMCoupon 'VIPESCAPE' requested

12/24/2020 11:59 AMRedeem Comp Points Deposit Approved!$89.00

12/24/2020 11:59 AMRedeem Comp Points Deposit Requested$89.00

12/16/2020 04:50 AMPromo Credit Deposit Approved!$200.00

12/16/2020 04:50 AMPromo Credit Deposit Requested$200.00

12/16/2020 04:50 AMManager Withdrawal Approved!-$4,503.00

12/16/2020 04:50 AMManager Withdrawal Requested-$4,503.00

12/16/2020 04:49 AMWire Transfer Withdrawal Declined$2,003.68

12/16/2020 04:49 AMWire Transfer Withdrawal Declined$2,500.00

Have a wonderful week, Paul

Hello Paul,

I hope you had a nice Christmas.

Firstly, let me please ask you, do I understand correctly, that your withdrawal of $4,503 is still approved?

Secondly, I fully understand how frustrating your issue may be, taking the time frame and all the obstructions into consideration, but I would like to kindly ask you to be a bit more patient. In this situation, the best we can do is only wait for the word from Planet 7 Casino representative.

Hi Martin, 🙂!

Definitely "Yes". I won't bother Planet 7 Casino anymore. All I get is frustration when I speak to their Agents.

According to Summer, the Agent representing Planet 7 Casino, which I spoke with yesterday afternoon, the $4,503 withdrawal has been denied. I copied my entire transaction detail from 12/16/2020 thru the present. On my transaction list, the last entry in reference to the $4,503 is:

12/16/2020 04:50 AMManager Withdrawal Approved!-$4,503.00

Per the transaction above, I believe a Manager at Planet 7 Casino has "Approved" the payment of the $4,503. I have no idea where Summer is getting her information.

I'll take a "Chill Pill", or drink less coffee, and leave them alone.

I greatly appreciate you Martin.

Paul 🙂!

Hello Paul!

As I recommended earlier, the only thing left to do for us is to wait for an update from Planet 7 and their representatives and I hope your payment will reach your account soon.

I would like to ask Nick and Planet 7 to provide us with an update on the player's payment status.

Hi Martin, 🙂!

Sorry, I was causing more problems ... not helping at all.

Obviously, you, and your staff, know what you're doing. You, and your people, seem to have a good rapport with many of these casinos. I hope, I didn't hurt the harmonious relationship you've developed with them. I'll quit bugging the casinos.

As a side note, I designed computer systems for ten years. I was an outstanding designer. (design is the "how") God has given me certain gifts, which greatly increase my odds of becoming an exceptional designer. The predominant gift God gave me is "creativity".

My best friend in college, Dale, took a class on nonverbal communication. One of the items they tested for was whether the person is "analytical" or "creative". To test a person, the tester would ask three questions. The three questions increased in difficulty. The chances of getting the final question correct was nominal. What the tester did was watch which way the eyes rolled on the first missed question. Dale said everyone in the class tested as "analytical". Additionally, the class tested friends, family, and acquaintances. All came out as "analytical". The vast majority of people are "analytical". Finally, Dale tested me. I was the only person classified as "creative". "Creativity" is a must for a designer.

In the development of a computer system, "analysis" is done first. "Analysis" defines the "what" and "why" as determined by the system's users. I was an "accident looking for a place to happen" as an analyst. However, once the requirements were defined and given to me, "watch out". I was noted for developing the "how" using the "KISS Method". The "KISS" acronym stands for "Keep It Simple Stupid". I received the largest pay increases given in the computer division, for two years. Both of the pay increases were greater than 25% per year. I also received the "Employee of the Year" award in the computer division.

Anyway, I believe the internet system you people have created for Casino Guru is quite good. 🙂!

I really appreciate all of you, Paul

Apologies all,

I've returned from the holidays but I'm still playing catch up in a big way. Haven't had time to review or follow up on this. I'll get to it as soon as I can.

Best wishes for an excellent year to come,

Nick and Planet 7

Hi Nick, 🙂!

Thank you for keeping me up-to-date.

Yes, just recovering from the holidays!

Paul

Hello all!

I would like to ask Nick and Planet 7 Casino to keep us updated with the status of the payments.

Hi Martin! 🙂!

Yes, thanks for keeping me informed. I sure hope they honor my withdrawal. My mom and I really enjoy playing at Planet 7 Casino.

Have a wonderful week!

Paul 🙂!

Hello Paul!

Are there any news with your withdrawal?

Hi Martin, 🙂!

I have nothing to report to you. Still waiting for my money. I have not received anything, correspondence, etc., from Planet 7 Casino in over a month.

I appreciate you Martin!

Paul

Hello Paul!

I sincerely hope that you receive your money soon, I am extending the timer for 7 more days. Please do not hesitate to let us know when you'll receive your funds.

Hi Martin! 🙂!

Extending, that sounds good. Yes, I will notify you immediately when I get my money.

Have a wonderful week!

Paul 🙂!

Hi Martin! 🙂!

12/16/2020 04:50 AMManager Withdrawal Approved!-$4,503.00

12/16/2020 04:50 AMManager Withdrawal Requested-$4,503.00

Is Planet 7 Casino doing anything with my withdrawal of $4,503.00? Nothing has been done since the "Manager Withdrawal Approved!" on 12/16/2020.

Have a wonderful week Martin! 🙂!

Paul

Hello Paul!

Let me ask Planet 7 Casino representatives, are there any news regarding this case?

Nothing. Just waiting.

Hi Martin! 🙂!

Did you forward a copy of my 1-26-2021 response to Planet 7 Casino? I have not sent them that information. I was wondering how they responded to the 1-26-2021 data. Please keep me informed.

Have a wonderful weekend! 🙂!

Paul

Alright everyone,

Apologies to all for the lag here, thanks so much for your patience. It took some back and forth with the department head to get to the bottom of the situation for you Paul but here is the long and short of it.

You were initially playing on your weekly cashback when you had a win and subsequent withdrawal request for $1593. The maximum withdrawable amount on those funds was $100.

A couple hours later you made a cash deposit of $200 using a deposit coupon for an additional $560 on top of your deposit ($760 total playable). You then played for a while and canceled your withdrawal request of $1593 on top of that cash balance "mixing funds" together and continued to play, after which you requested the two withdrawals in question. There is unfortunately no way of extricating one type of funds (worth $100) and the other type of funds (with no maximum withdrawal limit) from one another or knowing which of the funds the actual requested win came from rendering the withdrawal request ineligible for withdrawal.

The best thing I can do is put your cash deposit back into your account and add a deposit coupon on top of it and give you another shot at a win, but I'm sad to say the withdrawal request has officially been denied due to mixing funds.

I'm sorry to be the bearer of bad tidings here Paul, I was definitely rooting for you and made sure it was reviewed at the highest level possible but this is the outcome.

Just say the word and I'll be happy to re-deposit that cash for you with the best deposit coupon available, and even get you a loyalty chip if you can't get a win out of that. But as to this particular request there is nothing else that can be done.

Best wishes,

Nick and Planet 7

Dear Nick and Martin,

Nick, your response is COMPLETE BULLSHIT!!! How in the "hell" can you possibly know what transpired when you've deleted three (3) weeks of my data? I had three (3) individuals, from Planet 7 Casino, help me before and after the two withdrawals. Nothing, even close to YOUR CRAP, was mentioned at that time! As a matter of fact, I did NOT receive any concerns with my withdrawals until OVER TWO (2) MONTHS after the cash outs. And even then, I've received different excuses from different Planet 7 Casino employees.

I was unable to edit my response. I think some of my response was deleted. Here is the full response.

Dear Nick and Martin,

Nick, your response is COMPLETE BULLSHIT!!! How in the "hell" can you possibly know what transpired when you've lost three (3) weeks of my data? I had three (3) individuals, from Planet 7 Casino, help me before and after the two withdrawals. Nothing, even close to YOUR CRAP, was mentioned at that time! As a matter of fact, I did NOT receive any concerns with my withdrawals until OVER TWO (2) MONTHS after the cash outs. And even then, I have received different excuses from different Planet 7 Casino employees.

YOU OWE ME $4,503.00!!! PAY NOW!!! Nick, "the best thing I can do" is tell you to pull your head out of your ass! Yes, I'm pissed. According to you, "It took some back and forth with the department head to get to the bottom of the situation ..." Why did you need to go "back and forth" with other department heads? I can NOT believe that this is the normal procedure for a $200.00 withdrawal. You had to go "back and forth" with other department heads because you "d*******s" deleted three (3) weeks of my transactions. I have written proof of that. If you need it, I will email it to you.

YOU HAVE NO WRITTEN EVIDENCE OF WHAT TRANSPIRED!!! If you do, send me the documentation. I have a B.B. in Business. I have an MBA in Business. I received one of the highest scores in Idaho on my first attempt on the CPA Exam. I was a licensed CPA for over twenty (20) years. As a CPA, I worked with many business entities. Including, some casinos located in Montana. If you have legitimate documentation to support "the best thing I can do", send it to me. I assure you, I am well qualified to audit your information.

Martin, if Planet 7 Casino does NOT pay me the full $4,503.00, "the best thing you should do" is demote them to "Bad Reputation". They've "j****d off" for months. Then they come up with "the best thing I can do" based on hearsay. They should be liable for my full $4,503.00 just based on the fact that they deleted three (3) weeks of my transactions. If I accept anything less than the full $4,503.00, which I am NOT inclined to do, I will require that it be transferred to my checking account, as requested. I don't want anything to do with Planet 7 Casino from here on.

Paul A. Moore

Dear Nick and Martin,

I find it very suspicious that the three (3) weeks of my deleted data occurred during the initiation and subsequent transactions involving my withdrawals of $2,500.00 and $2,003.00. (total $4,503.00) It's just too convenient for me.

Planet 7 Casino is lucky they are not located within the United States. If they were located in the U.S.A., they would be subject to periodic attestations (audits) performed by an independent CPA. Three (3) weeks of missing transactions are grounds for an adverse opinion. An adverse opinion signals that financial records contain gross mistakes, or even fraud, and indicate that financial statements are not in line with GAAP. Moreover, the financial statements don’t accurately reflect the financial health and performance of the company. An adverse opinion will preclude the casino from obtaining third-party investments. (i.e., money)

Have a good day, Paul

Hello Paul!

Please, accept my apologies for a late reply. There is some information that needs to be discussed, I contacted the Planet 7 Casino representatives to do accordingly.

I will reach back to you with a reply soon.

Hi Martin! 🙂!

Thanks for keeping me up-to-date.

All the Best! 🙂!

Paul

Hello Paul!

I would like to acknowledge you, that there are still some factors to be discussed with Planet 7 Casino's representatives in order to make any definitive conclusion from our end.

Please, accept my sincere apologies for the lengthy time frame it takes, however it is crucial to evaluate all the information that we need.

Hi Martin! 🙂!

I wanted to express my "Big Thanks" for the services Casino Guru provides U.S. players. I think most of your Casino Rating's are "right on". I have been trying casino's with a "Very Good Reputation". Last week I tried Spinfinity Casino. They were the BEST!!! I won $1,000. It hit my checking account yesterday. Even more incredible, it was my first withdrawal from Spinifinity. 7-10 business days on my first cash out. WOW!!! I definitely see why you've given Spinfinity a "Very Good Reputation".

In my opinion, I really believe Diamond Reels Casino is worth a "Good Reputation". They have processed all of my withdrawals in 7-10 business days. (The notable exception being my first cash out, which took 1-2 weeks longer.) They have never argued about how much I will get. The 24/7 chat service is outstanding. At least 90% of my chats took their Agents less than 30-seconds to respond. Casino Guru has concerns about their affiliates. I don't know, or care, who Diamond Reels Casino's affiliates are. Also, which I believe is a valid point, Diamond Reels Casino's bonuses are not so great. I had three (3) withdrawals from Diamond Reels Casino in excess of $5,000 in 2020. Two (2) of my big wins did not involve any bonus. I just put in $100-$200 and won. No play-through or cash out restrictions with no bonus. Diamond Reels Casino is the only casino I can often win without a bonus. I give Diamond Reels Casino "two thumbs up".

Thanks to all of you there, Paul Moore 🙂!

Hello Paul!

I still did not manage to receive all the necessary and satisfactory information from the casino's representatives, I am very sorry, that it takes a very long period of time, however without all the necessary information I can not proceed with resolving this issue.

Hi Martin! 🙂!

You're the professional in this. You take as much time as you believe is needed.

I appreciate all of you.

Have a wonderful week Martin! 🙂!

Paul

Hello Paul!

I had an extensive communication with Planet 7 Casino's representative, which led to better understanding the situation for me, this was necessary to make any conclusion whatsoever. He also provided me with some evidence on which the casino's decision is based on.

Unfortunately, I'm afraid, that I won't be able to do anything more for you other than to recommend you to consider the casino's proposal for a refund of your deposit with some solid bonus on top of it.

I'd completely understand your frustration of this negative outcome, Paul.

Please, let me know if there is anything I can do for you.

Hi Martin! 🙂!

I am disgusted with the outcome! I do NOT consider the matter resolved. Please read below.

First, Planet 7 Casino, i.e., someone working for the casino, deleted three (3) weeks of my transactions. Ironically, the three (3) weeks which recorded what transpired in regards to my deposits and withdrawals, that made up the $4,503. For deleting my transaction records, at minimum, I believe Planet 7 Casino's rating should go to "Questionable".

Second, it appears to me that Planet 7 Casino's oral claims, not written documentation, were used as evidence. As a ten (10) year Tax Auditor, all Taxpayers claim, "I pay all my required taxes." Out of hundreds (100s) of audits, everyone of the Taxpayer's were subject to additional taxes, interest, and penalties. I will concede, I actually had one (1) who was not. Over 99% had to pay. As you can see, what Taxpayer's say is never used as supportive documentation for an Auditor's Decision.

Third, Planet 7 Casino has no incentive to change their ways. It is highly probable they will delete transactions from Player's files in the future. As it suits their purpose.

Fourth, at this point, I do NOT accept their proposal. I do NOT consider the matter resolved. If Planet 7 Casino will immediately wire $500.00 to my checking account, I will consider the matter resolved. I do not trust Planet 7 Casino. I have no desire to continue playing at Planet 7 Casino. They won't even state what, "some solid bonus on top of it" is? Who determines that, Planet 7 Casino? Am I supposed to trust Planet 7 Casino after what they've done over the last three plus (3+) months? It's insane for a plaintiff to accept an offer solely based on the defendant's unfettered generosity. (huh!) As I stated above, $500.00, wired to my checking account today is acceptable.

Have a good day Martin!

Paul 🙂!

Hi Martin! 🙂!

What I can't understand is why an excellent online casino like Diamond Reels Casino gets a "Questionable" rating and Planet 7 Casino get a "good" rating? I took over $20,000.00 in withdrawals last year out of Diamond Reels Casino. Never once, did we have a disagreement concerning my cash out amount. Never once, was I accused of mixing funds with Diamond Reels Casino. The reason being, Diamond Reels Casino has designed their system so errors rarely happen. Especially errors which can cost the Player all their winnings. Now, Planet 7 Casino just "doesn't give a damn." I used Planet 7 Casino's Player Provide Information, to determine when my play-through and cash out restrictions had been met. Now, Planet 7 Casino says, "that information can't be trusted" and "I screwed up?"

Planet 7 Casino needs to be lowered to a "Questionable" rating.

Diamond Reels Casino needs to be raised to a "Good" rating.

Please remember Martin ... I sincerely appreciate you. I respect you. I know you have put lots of time and energy into my Planet 7 Casino Case. In the end, I will take your advice and consider the matter resolved. All I ask is that you consider my previous response.

Appreciatively, Paul 🙂!

Hi Martin! 🙂!

The prior offer of a $500.00 wire to my bank is revoked. Planet 7 Casino's words and actions are loathsome. Their crass disregard of moral or ethical principles when dealing with Player's winnings deserves no consideration.

I will accept 50% of my total $4,500 winnings, $2,250. That puts me, the Player, and the Casino at a 50-50 fault. The $2,250 needs to be wired to my bank account within 1-2 days. I will not consider any funds, bonuses, etc. put into my Planet 7 Casino account. Planet 7 Casino knows I will most likely lose everything. In the end, the Casino loses nothing. I suffer the lose of everything. This is not fair to me.

If Planet 7 Casino refuses to wire me $2,250, then I lose $2,250, and Planet 7 Casino gets a negative "Issue Not Resolved" put on their Casino Guru account.

Have a good day! Paul 🙂!

Hi Martin! 🙂!

Please forgive me. I should have sought out God's preference on this at the start. The reason being, I'm using the $4,503 as an indicator to future actions to be done, or not to be done, for the Lord. I prayed last night. I believe God wants all or nothing. Ironically, this is what He requires from Christians who claim Jesus Christ as their Lord and Savior. I have difficulties with the "Lord" part, sometimes. I know, I swear now-and-then and I can get quite upset at certain times. Those short comings do not preclude me from being a Christian, which I am. My actions, and reactions, are often predicated by my severe Bipolar disorder. My Psychiatrist, and I, spent years trying to find a mix of medications which would control my depressive and manic episodes. My depression is controllable with medication. However, my manic episodes are not. As my Psychiatrist put it, "The only way to control my mania is to medicate me to the point where I sleep all day." Not very practical. As such, I average 2-3 manic episodes a month.

During my prayer time, I considered the culpability of each party. I believe, Planet 7 Casino deserves 100% of the blame. They deleted three (3) weeks of my data, not me. They have no control over procedures, which can easily cost a player all of his/her winnings. And yes, that is Planet 7 Casino's responsibility. This "crap" about player's mixing funds, can only be accomplished if Planet 7 Casino ignores the issue and blames the players for the problem. It is not the player's fault. The fault lies with Planet 7 Casino. I have been fortunate in discovering Diamond Reels Casino. They have put procedures in place to keep players from losing all his/her winnings, either knowingly or unknowingly. In the two (2) years I've played at Diamond Reels Casino, I have never, not even once, lost my winnings by my actions. I have never, not even once, had an issue with Diamond Reels Casino over what should be my winnings. Diamond Reels Casino has implemented those procedures and their status is only "Questionable". Appropriately, Planet 7 Casino, who's status is "Good", should, at least, have the same procedures in place.

Planet 7 Casino is 100% at fault. I will ONLY accept full payment of the $4,503. All or nothing. No bargaining, no excuses.

Have a good Friday Martin! 🙂!

Paul

Hi Martin! 🙂!

I don't mean to press you, or Planet 7 Casino, however; I would think Planet 7 Casino's decision is simple. Either they pay me my $4,503 - or - they do not.

I will consider the "Issue Resolved" with a payment of $4,503. I will consider the "Issue Not Resolved", if I receive nothing.

Have a good week! 🙂!

Paul

Hello!

Due to the player's dissatisfaction with the outcome of this complaint, we will discuss the case internally.

Hi Martin! 🙂!

I totally understand. It is at your, and other Casino Guru's employees, discretion as to the outcome of my case.

I appreciate all of you! 🙂!

Sincerely, Paul

Hello Paul!

Not all cases are black or white. In this case, the truth is somewhere between. From the information we received from the casino, you were playing with a bonus which had a maximum limit for withdrawal of around $110. You were lucky and won over $1500. Then you submitted a withdrawal request, if nothing else happened at this point, the casino would check the withdrawal and process $110 and void the rest of the balance. You then decided to continue playing, deposited again and played with $760 ($200 real money + $560 bonus) and you got lucky again. The problem occurred when you cancelled the withdrawal of the previous winnings (the amount over $1500). These funds made it back to your account where you had already balance + new bonus. So at one time, you had a $1593, from which you were eligible for only $110 and the rest of this amount had no monetary value and should be voided + you had another winnings from your new deposit bonus play. At this point you had 2 active bonuses, and this is the main reason for why your withdrawal is to be cancelled by the casino. However, after our internal discussion, we decided to reach Planet 7's representatives once again. I will let you of the outcome, hopefully we may have found something that would help this case to be solved in your favor.

Hi Martin! 🙂!

I disagree with your reply (above). That's not how things transpired. I withdrew $2,500.00, which is the maximum allowed. I had money leftover, so I gambled some more. Then, I cashed out my balance of $2,003.??. I had ONLY TWO (2) WITHDRAWALS. Of course, how would the reps at Planet 7 Casino know anything??? THEY DELETED THREE (3) WEEKS OF MY TRANSACTIONS!!! (Naturally, when the withdrawals, etc., took place.) THERE IS NO EXCUSE FOR DELETING THREE (3) WEEKS OF MY TRANSACTIONS!!! NONE!!!

Why didn't the casino provide me with the (supposed) documentation that (supposedly) proved their case??? I asked for it. They probably know their documentation proves nothing.

Martin, I thought your purpose, as a Casino Guru "Case Analyst", was to act as a mediator between the casino and the player? Not to be "Judge and Jury". Am I mistaken?

I would suggest, if you ever go through a tax audit, you do NOT say, "Not all cases are black or white." As a former licensed CPA and tax auditor, things are definitely "black or white". Planet 7 Casino's actions were, and continue to be, "black" (wrong).

Have a great week Martin! 🙂!

Paul

P.S. Martin, I did NOT "cancel" any of the two (2) withdrawals, $2,500 and $2,001. Of course, if my transactions had not been deleted, I could show you that.

Hello Paul!

Please note, that the transactions I was explaining to you took place in October, before you requested your 2 withdrawals which are the disputed amount of this complaint, also this is the point where the scythe hit the rock. Therefore the 3 weeks of missing transactions, that you described in one of your responses in the past are not very relevant within this case at all. After you cancelled the withdrawal of $1593, the "mixing of funds" occurred as disclosed by the Planet 7's representative, and after this you requested your withdrawals of $2500 and $2003.

Paul, I understand that this whole issue is taking a long time and is not very pleasant at all. Some cases are very difficult to resolve and this is one of them. I would like to ask you for a little bit more of patience, we are trying to find a satisfactory solution for you, but please keep in mind, these processes of mediation are full of obstructions may take some time.

Martin,

According to representatives (like Nick) at Planet 7 Casino, the casino's process' are so screwed up that the casual player can NEVER trust, or rely, on anything they see or do.

According to Nick, "A couple hours later you made a cash deposit of $200 using a deposit coupon for an additional $560 on top of your deposit ($760 total playable). You then played for a while and canceled your withdrawal request of $1593 on top of that cash balance "mixing funds" together and continued to play, after which you requested the two withdrawals in question."

Martin ... Nick claims that I had active funds from the $760 (still available in my account) when I cancelled my withdrawal of $1,593. Why in the "hell" would I need more money, if I still had available funds in my account? (dah?) Does Planet 7 Casino's withdrawal process allow for "cancelling" a withdrawal when you still have "active" funds (from a bonus) in your account? I HAVE NEVER SEEN A CASINO ALLOW THAT!!! I cancelled the $1,593 when I NEEDED THE MONEY, i.e., my account balance was less than $1. I always play down to below $1. I have NEVER been able to use a new bonus, or add funds from a cancelled withdrawal, unless my active account balance (from a bonus) was less than $1. There was NO "premeditated evil intent" to screw over the casino. I think Nick would like you to believe there was. I had NO NEED for the $1,593 until I was broke!!! No "mixing funds".

It's obvious to me, players should "stay way" from Planet 7 Casino!!! One-half a year for a withdrawal? Player requested information NEVER provided. I've asked for a running balance of my account on numerous occasions.

Martin, are you the judge and jury? Or, is this supposed to be mediation? I have NEVER received ANY documentation which would prove, or disapprove, Planet 7 Casino's allegations. What "so-and-so said" is hearsay. Hearsay is NOT acceptable in a court-of-law and NOT acceptable to me. I want $4,503, and I'll consider the case resolved. Nothing else is acceptable.

Deleting three (3) weeks of my transaction data is important. It clearly demonstrates Planet 7 Casino's cavalier attitude towards player's information. Given what has transpired, how trust worthy is Planet 7 Casino?

Paul

Martin,

MAKE NICK PROVE HIS ALLEGATIONS!!!

Have Nick give us (Martin and Paul) a printout of all account transactions for the few days in question. The report needs to show: ALL Deposits, ALL Withdrawals, the Date and Time of each transaction, who initiated the transaction, and a Running Account Balance. None of this I-said-he-said. The Account Activity Report for the dates in question will tell us exactly what happened.

Paul

Hi Martin! 🙂!

I don't mean to sound impatient, but this case has gone from days, to weeks, to months. It seems, I'm the only party interested in getting this resolved. I get the impression, someone is hoping I'll eventually forget about this case. Is there anything I can do to push this case along?

Have a wonderful weekend! 🙂!

Paul

Hello Paul!

Firstly, I'd like to apologize for my unavailability during the holidays. I am well aware of very long time frame that this case is taking, however it is something that we are not able to influence in any way.

Secondly, I would like you to know, that we are still working on this case, but currently we are waiting for a response from Planet 7's team. According to my information, this case is being discussed on their end.

We will have to wait for the response, I'd like to assure you, that as soon as I get any update, you will be the first to know. I sincerely hope that I will be able to bring some good news for you. Please, be aware that I am very grateful for your patience.

Hi Martin! 🙂!

Thank you very much for keeping me in the know. Definitely, neither of us can force Planet 7 Casino to do, or not do, much of anything. I need to be patient. Please forgive me, if I seem pushy. FYI, I'm not planning on keeping any of the $4,503. I am going to give it all away to some very deserving charities, including my local Church.

Regardless of the outcome on this case, I hold you, and your coworkers, in "high regard". You're providing invaluable services for U.S. Players. I've started playing at (only) casinos with a "Very Good Reputation". I've not had a single problem with any of the "Very Good Reputation" Casino's.

Have a wonderful week! 🙂!

Paul

Hello Paul!

As I described earlier, we were in a discussion with the casino's representatives. After taking all the relevant facts into consideration, we have come to an agreement from both sides, which is both fair in our eyes and also satisfactory for all participating sides.

I would like to ask Nick of Planet 7's team to provide us with an answer.

Hi Martin! 🙂!

Whatever ...

Have a wonderful week! 🙂!

Paul

Hi Martin! 😎!

Did your discussion with Nick include a simple procedure to determine exactly what transpired? Did I, in fact, "mix funds" as Nick claims? Did I not "mix funds" as I claim? Silly me, the "truth" matters to me. Even sillier, the "truth" matters to God. God judges the "motives" behind our words and deeds. God knows our "motives". In CPA terms, it's called "Form vs. Substance".

A perfect example of "Form vs. Substance" is when the "Casino Guru Team" states, "we will not reopen your Compliant ID: 23282, because you did not include information which would change our decision." The "Casino Guru Team" is using an unjustified rule (the Form) to refuse to address the issue before them (the Substance). The "Casino Guru Team" knows I need my Account Balance Report to settle, once and for ever, the "Truth" as to what transpired. Did I "mix funds"? - or - Did I not "mix funds"? If I "mixed funds", I am entitled to nothing. If I did not "mix funds", I'm entitled to everything.

It shocks me, that the "Casino Guru Team" and Peter, could care less as to what "actually transpired".  WOW!!! I mean gee whiz, this is not "Rocket Science". My Account Balance Report shows all my fund increases and all my fund decreases. The report includes information as to what caused my reduction/increase in my account. Was it a deposit, a percentage bonus, free chips, my bet amount (and the game I was playing), or something else?  All casinos have a similar report!!! They could not operate without it. I have this report readily available in half-a-dozen of the casinos I gamble at. It's in my account information. I can review my account details at my leisure.

There is simply "no excuse" to deny me this information. The report is readily available. The report provides the definitive answer as to what "actually" transpired. Regarding Compliant ID: 23282, Peter and the "Casino Guru Team" have refused to provide me with any assistance in obtaining this report. Peter got mad at me for hurting his "feelers". He had a total-temper-tantrum. Peter took all his toys and went home crying to his "Casino Guru Family (Team)". His family was "appalled" that I would treat "Poor Little Peter" that way. "Poor Little Peter" came up with a totally "vindictive" solution. He "rejected" my compliant, stating, it was an "Unjustified Complaint" from the beginning. "Poor Little Peter" knew, I would have additional problems with my other compliant due to his actions. "Poor Little Peter" was finally happy. "He showed me!"

I sincerely hope Martin, that you won't do the same thing Peter did.

Have a wonderful week!  😉!

Paul

Greetings Paul,

I need to begin this by saying everyone you are speaking with here is a professional to the last, and though we are indeed on "apposing sides" our core mission is ultimately the same. To assist players such as yourself with their myriad problems and resolve their issues.

Casino.guru has it's Fair Gambling Codex (worth a read if you have the time) and are staunch player advocates, they will go to great lengths (as they have here) to assure that players are treated fairly and given the most expedient service in order to get everything they deserve from their gaming experience and the casinos they play in.

I work for the casino, I am beholden to the casino and it's terms and conditions (also worth a read to anyone who plays with us). I have been put in the position that you find me because I am extremely well suited to get to the root of an issue and work closely with the necessary internal casino structure to resolve it. If there is no resolution to be had I do my best to go as far as possible to explain the why and how to both the player and to the staff here to protect your rights as a player.

We don't always see eye to eye on things but being professionals we work together to the best of our ability to create the best possible outcome for the parties involved. Sometimes we can't, it's just the nature of things. I am beholden to the casino and it's rules as I said and they hold strictly to their codex.

Sometimes we manage to find a middle ground, as in your case. We have spent a good deal of time reviewing and discussing your case, not a single action here is taken lightly. I have gone myself to the very top of our organization to work out a solution that is amenable to all parties, at cost to the casino I might add both in my time (which is most certainly not free) and a cash settlement.

No one here (or in the other instance you refer to) has "hurt feelers" as you say, we are professionals here to do a job and that job is to make things right by you if at all humanly possible. No one receives any compensation whether you get paid or not, not myself and certainly not the impartial party you have tasked with assisting you. No one myself included is happy if you can't get paid.

But I digress...

In both cases all due diligence was done and the physical reports were reviewed extensively and weighed against both the written terms and conditions of the casino and the Fair Gambling Codex here to protect you. These reports contain considerable confidential and industry sensitive information and unfortunately cannot be shared with you however I assure you, they are very real.

The one thing all professional parties here agree with is you most definitely and without question mixed funds in the casino which is a direct violation of our terms and conditions.