Planet 7 Casino - Player's winnings have been confiscated.

it. I then deposited my own $50 and played then I received a welcome bonus and redeemed. I played through and then redeemed get100 promo and won $404 and then received another bonus called freespin50 and won more totaling $600. I then cashed out and sent a withdrawal request. My request was denied on July 8th but then a manager request for withdrawal was approved right after the deny request. Days went by and no deposit in my bank account. And the money wasn’t on my planet 7 account. I contacted customer support and they were beyond awful saying its expected that only one code be applied and played individually. If that’s the case then they shouldn’t allow you to even be able to do so. Now they won’t respond and kick me out of every live chat. They say I’m not entitled to any money that I won. I do not accept that answer.

Dear scarletpoppy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you activated two free chips (no deposit bonuses) in a row?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear scarletpoppy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.