Pin-Up Casino - Player experiences delayed withdrawal due to repetitive document requests.

Pin uppeople suddenly ask me for verification and after giving all the documents pin up doing copy paste and asking same documents over and over again. 1 month completed pin up clearly intentions not want to give my money. But remember I will file case against you in international cyber crime department for scamming indian people and make youtube video to expose pin up scam to global audience soon. CASINO GURU PLEASE HELP ME TO GET MY MONEY PLEASE 🙏

Dear jaiswalkrishna198,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear jaiswalkrishna198,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.