The player from Finland is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
I am throughout the spring and summer of this year played in paf casino Double Joker Poker to play the game, and deposited almost every day tens of euros, between the centuries. However, I have not won even a small fraction of deposits. I'm putting up messages on the subject of PAF in customer service, the last did not even bother to answer. Yes, it would be fair to get even that little bit of justice in that bunch!
Dear Ville,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina