Pacific Spins Casino - Player's winnings have been capped.

I had a bonus and played thru like I was told to do to win. After that I won 2800 and they took it away and gave me 100.00. Completely unfair!! I would never suggest this casino

Dear Kinsjax1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. This sounds to me like you played with a bonus that has a maximum win limit.

Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.

Additionally, if you received any explanation from the casino regarding this situation, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kinsjax1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.