The player from Illinois had won $2800 after playing through a bonus, but the casino only provided her with $100 from her winnings. The Complaints Team had suggested that her issue might have been related to a bonus with a maximum win limit and requested further information about the bonus used and any communication from the casino. Despite extending the response time by 7 days, the player did not provide the requested information. As a result, we were unable to investigate further and had to reject the complaint.
Pacific Spins Casino - Player's winnings have been capped.
Amount: $2,800
Pacific Spins Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
I had a bonus and played thru like I was told to do to win. After that I won 2800 and they took it away and gave me 100.00. Completely unfair!! I would never suggest this casino
Public
Public
6 months ago
Dear Kinsjax1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. This sounds to me like you played with a bonus that has a maximum win limit.
Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
Additionally, if you received any explanation from the casino regarding this situation, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
