The player from Italy would like to close her casino account. The player has informed us that the problem was solved and her account was successfully closed.
OrientXpress Casino - Player wishes to close her casino account.
Amount: ??
OrientXpress Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good evening I have repeatedly asked to close my account but without success
my credit cards are saved and I can't delete them
I don't know how to get my account closed anymore!
Automatic translation:
Public
Public
3 years ago
Dear Rosanna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their assistance, could you please forward the emails or screenshots showing that you have sent requests for your account’ closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I have checked general terms and conditions, and this is what I found https://www.orientxpresscasino.com/general-terms-conditions/?lang=en:
„It is your right to close your account at any time. You must do this by contacting us and letting us know either through the "contact us" page (https://www.orientxpresscasino.com/support/?lang=en) or by email (support@orientxpresscasino.com). We will respond as quickly as we can. You are responsible for your account until such a time as we can complete the closure of your account."
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Thank you very much Rosanna for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your account being closed in the near future.
Public
Public
3 years ago
Now I would like to invite OrientXpress Casino to explain why is the player experiencing problems with closing her account.
Public
Public
3 years ago
Translation
Thank you
the mess is getting in touch with me and I'll update you
Rosanna
Edited
Automatic translation:
Please disable your AdBlock