The player from Italy would like to close her casino account. The player has informed us that the problem was solved and her account was successfully closed.
OrientXpress Casino - Player wishes to close her casino account.
Amount: ??
OrientXpress Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
OrientXpress Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Good evening I have repeatedly asked to close my account but without success
my credit cards are saved and I can't delete them
I don't know how to get my account closed anymore!
Automatic translation:
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4 years ago
Dear Rosanna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their assistance, could you please forward the emails or screenshots showing that you have sent requests for your account’ closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I have checked general terms and conditions, and this is what I found https://www.orientxpresscasino.com/general-terms-conditions/?lang=en:
„It is your right to close your account at any time. You must do this by contacting us and letting us know either through the "contact us" page (https://www.orientxpresscasino.com/support/?lang=en) or by email (support@orientxpresscasino.com). We will respond as quickly as we can. You are responsible for your account until such a time as we can complete the closure of your account."
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Thank you very much Rosanna for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your account being closed in the near future.
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4 years ago
Now I would like to invite OrientXpress Casino to explain why is the player experiencing problems with closing her account.
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4 years ago
Translation
Thank you
the mess is getting in touch with me and I'll update you
Rosanna
Edited
Automatic translation:
