The player from Greece has completed the verification process by submitting all requested documentation, including a photo with the date and bank statement. However, the casino blocked the player's account instead.
Novibet Casino - Player’s account has been closed.
Amount: €2,000
Novibet Casino
Safety Index:HighSafety Index
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8.0
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Case opened
Current status
Waiting for player to reply
6d 14h 52m 5s
Case summary
9 hours ago
Public
Public
14 hours ago
Translation
My account was verified, and I sent everything they requested.
I sent a photo holding the date in my hands,
my bank book, everything.
Then they sent me a message saying they are closing my account.
Do not consider these awful companies the best. Many people complain that they close accounts as soon as you request a statement.
Automatic translation:
Public
Public
9 hours ago
Dear Mistake1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Novibet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
Mistake1 has 6d 14h 52m 5s to reply
