The player's withdrawal is delayed for less than 2 weeks. The complaint was closed as the player canceled his withdrawal and lost his balance.
Nordis Casino - The player's withdrawal is delayed.
Amount: €3,000
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Hello together,
the Casino does not process my withdrawals of 3000€.
After 20 days, Emails are not answered.
The process was as follows:
-05.05.2023, I deposited 200€. I received a €500 Welcome Casino Bonus. See Screenshot.
-05.05.2023, I successfully completed the waggering requirements.
Account balance €6299. See Screenshot.
Bonus rule max cashout: 25x deposit. That is 200€ x 25= 5000€
-05.05.2023 I have paid out 1000€ with Neteller.
-05.05.2023 I sent documents for account verification to kyc@nordiscasino.com and also sent them in chat.
The following days I sent several emails to different recipients. None of my emails were answered.
support@nordiscasino.com
nodepositbonus@nordiscasino.com
silviu.playcasino@gmail.com
kyc@nordiscasino.com
-07.05 another 500€ paid out with Neteller
-09.05 1000€ and 500€ paid out with Neteller
In the first days, the chat was never manned.
-12.05, I was able to contact Marina in the chat.
She said on Monday 15.05, someone will contact me. Further questions were not answered. See Screenshot.
-15.05- the promise was not kept, again no reaction from the casino staff.
-15.05, Contacted Tyler in the chat.
Tyler assured me that he would carry out the verification. He asked me for an additional document and confirmed the verification in the chat. Account is still on "BeValidated.". See Screenshot
-No further contact possible. I am simply ignored in the chat. Many attempts made.
-17.05.2023, if I am not logged in and pretend to be a new user, the support staff respond immediately. See Screenshot.
the last few days the chat has again been very rarely occupied. It is difficult for working people to talk to someone. But they don't help anyway.
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1 year ago
Hello askgambleranki,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account verified? Do I understand it correctly that you have created a new account in the casino? When was the last time you spoke to the casino and what was it about?
Please note that a withdrawal may take up to 14 days so the dates between you withdrawals were shorter than the average and you should just wait for the money to arrive. Also if you did create a new account, the casino has right to confiscate any balance and ban you from the casino forever.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello Nick
Thank you for the message.
Could you please let us know how long your account has been verified?
the KYC procedure on the homepage does not work. Java Script error. The casino does not respond to KYC emails. I can only say that a support employee (Tyler) confirmed my KYC in the chat on May 18th. Whether he really did that, I can't say. My status on the homepage is still "beValidated". That's why I sent them the screenshot.
I checked my email again. The above is not entirely correct. On May 18th, Tyler checked and confirmed this. Above is 15.05. Sorry, getting confused here.
Do I understand correctly that you have created a new account at the casino?
No, you got that wrong. I only have one account. The only thing I did is pretend to be a guest in the chat without registering, without logging in. That's when I realized that they only talk to people who want to deposit. Everything else is ignored.
When was the last time you spoke to the casino and what was it about?
I can't answer that with 100% accuracy. But that would have to be May 18th, when Tyler (allegedly) confirmed my KYC.
Please note that a payout can take up to 14 days. Therefore, the periods between your withdrawals were shorter than average and you should just wait
I sent you screenshots of the withdrawals. Payments were made on 05/05, 05/05, 05/07, 05/09 and 05/09. So the first is 20 days old and the last 16 days. So everything over 14 days.
Even if you created a new account the casino has the right to confiscate your funds and ban you from the casino forever.
With all due respect, I don't know how you think I should have a "new" account.
Did something go wrong in the translation?
Each account is new when created. If you mean double account, no, I only have one account.
Thank you for your effort!
updated:
that's the first positive word I say about the casino. Seems like they really "work" at the casino. Today I see to my astonishment that the payment history is displayed with the status. All 5 payouts are in Pending status. I can also cancel this. Which didn't work before. That doesn't really help me with the payment, but I've now canceled a payment of 1000€. A total of 2000€ are still "pending".
Edited
Automatic translation:
Public
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1 year ago
Hallo Nick
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Update 25.05
the casino won. Cancellation of withdrawals was possible today. I cancelled everything and gambled it away. I didn't really believe I would see a cent of it. People wait for 180€. How likely is it that they will transfer 3000€ ?! Waiting for months drives me crazy.
The case can be closed.
Thank you very much for your support!
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1 year ago
Hello askgambleranki,
I'm sorry to hear that you have lost the balance. Unfortunately, there isn't any process which would make a withdrawal faster if there are additional checks required.
The complaint will be now closed as rejected.
Do not hesitate to contact us if you will come across any additional issues in the future, we will gladly try to help you.
Regards,
Nick
