The player from Poland is facing difficulties with a blocked account after attempting to withdraw 4000 zl, and he has not received any explanations from the casino regarding the issue.
iWild Casino - Player’s account is blocked.
Amount: 4,000 zł
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Current status
Waiting for player to reply
4d 13h 2m 45s
Case summary
3 days ago
Public
Public
3 days ago
Hi i make withdrawal for 4000zl and my acoout is blocked. They send me only this and they dont want give me explanations.
Public
Public
3 days ago
Dear drybicki4,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you been asked to complete account verification in the casino? Have you submitted the documents necessary to complete the verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
drybicki4 has 4d 13h 2m 45s to reply
