Wintopia Casino - Player's account has been closed and winnings confiscated.

I would like to launch a formal complaint regarding my account closure and the wrongful confiscation of my earned winnings. I played with the Welcome Bonus at Wintopia Casino and won €9,100.00. I earned €9,100.00 and was subsequently paid €1,500.00, which was then followed by my account getting closed for "systematic bonus abuse." I was also told that I breached Clause 13: Collusion, Cheating, Fraud, and Criminal Activity.

 This was the first time I was playing at Wintopia casino and have no history of abusive, fraudulent or any other behaviour that would warrant such punishment. I have no idea why my account has been closed, but I strongly believe that this decision was made purely on the basis that I had won a considerable amount of money.

 I played slots and had issues with their site, as it was crashing and just played and searched random slots until I found something I could play.

I would like to ask this case to be checked and that my withheld winnings be justified. Should this matter remain unresolved, I will have no option but to report this to relevant authorities or seek legal aid. I refuse to let this case go unresolved, and trust that fairness will be exercised within the gaming industry.

Kindly advise me on your decision at the earliest.

Dear bluPancake72,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wintopia Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long have you been a player in the casino?
• Have you been asked to complete account verification in the casino?
• Which documents have you submitted to the casino, if any?
• Could you please explain in more detail which slots you tried to play but were crashing?
• Could you please list which slots you achieved most of your winnings in?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas