Gamblezen Casino - Player's withdrawal is delayed due to payment method constraints.

Sie versuchen mich zu zwingen auf mein Sparkassen Bankkonto auszuzahlen. Diese Bank erlaubt keine Zahlungen von Casinos. Ich möchte die selbe Auszahlungsmethode benutzen mit der ich eingezahlt habe (Jeton).

Ich habe genau das dem Casino mehrmals mitgeteilt und nie eine Antwort erhalten.

Dear lolzgamer12099,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?
• Have you previously deposited using your bank account to this casino?
• Have you previously withdrawn using Jeton from this casino?
• Could you please share with me your communication with the casino so we may better understand the casino's reasoning? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas