The player from Germany had been experiencing issues with making withdrawals amounting to 2000€. He still had a remaining balance of 21,000€ which he wished to withdraw. The player had made deposits using a friend's bank account, which was against the casino's rules. Upon discovering this, the casino had requested the player to verify his account using his friend's bank details, which the player was unable to do. The casino then blocked the player's account, preventing him from making any withdrawals. The player had reached out to the Complaints Team for help, but they were unable to assist as the player had breached the casino's rules by depositing with a payment method that didn't belong to him. The complaint was subsequently rejected.