The player from Luxembourg had been waiting 14 days for Nomini to pay out his winnings, despite the casino's terms stating a 72 working hour processing time. Customer support offered no assistance, continuously forwarding his inquiries without any time estimate. The issue was resolved after the player involved a lawyer, prompting Nomini to finally process the payout. We appreciated the player's cooperation and marked the complaint as resolved in our system.
Nomini Casino - Player's withdrawal has been delayed.
Amount: €950
Nomini Casino
Safety Index:HighSafety Index
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8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 week ago
Translation
Nomini hasn’t paid out my winnings for 14 days!
The support doesn’t help, they just keep forwarding me! No time estimate! The casino's terms clearly state 72 working hours, but it has now been 14 days!
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1 week ago
Dear neckelp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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1 week ago
Translation
I think I can answer your question by saying that I have been doing KYC for a long time now as I have already received many amounts paid out since 2023.
no, no bonuses were used! Never use a bonus to bypass withdrawal restrictions
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1 week ago
Translation
Nominib finally paid out the money! After a letter from a lawyer
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1 week ago
Dear neckelp,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
