The player from Germany is dissatisfied with the withdrawal process. We marked this complaint as resolved after he successfullz received his withdrawal.
Nomini Casino - Player cannot withdraw winnings.
Amount: €500
Nomini Casino
Safety Index:Very highSafety Index
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9.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, I'm starting to feel ripped off by nomini casino. On 1.5.21 I won 1100 euros at various slots and made a payout which unfortunately is a maximum of 500 euros. Since then, nothing has happened and messages are sent that the finance department will not be working on the weekend. No documents were requested and neither was the payment initiated. It smells like a scam please for your help.
Kind regards
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3 years ago
Dear DERFINISHER,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt to withdraw? I am afraid that you will have to go through the verification process in order to receive your winnings. I recommend you to contact the casino and find out what documents exactly are required and provide them in the best possible quality and as soon as possible. The live chat is available 24/7 for the fastest help https://nomini.com/en/contact-us.
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina wrote to support this morning about the payment and they said that it can take up to 3 days until it is approved. If nothing changes by Thursday I will let you know all the chat history.
Thank you for the fast feedback
With best regards
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3 years ago
Translation
Hello Kristina
Today is the 3rd day and no documents are required and the payment is still being processed. I have sent you all the screenshots for your help.
With best regards
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3 years ago
Thank you very much for your email, DERFINISHER. In this case, I would recommend giving it a little bit more time. I will set the timer for additional 7 days and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.
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3 years ago
Translation
Hello Kristina
Nomini has just paid out my winnings of 500 euros and has been transferred to my bank account.
Thank you for the quick help. You can mark the complaint as resolved.
With best regards
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3 years ago
Awesome news, DERFINISHER. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
