Home Complaints Nomini Casino - Player cannot withdraw winnings.

Amount: €500

Nomini Casino - Player cannot withdraw winnings.

Nomini Casino
7.8/10 Good reputation
Submitted: 03 May 2021 | Case opened
Current status

Waiting for player to reply

6d 16h 26m 30s

Case summary

3 days ago - 04 May 2021

The player from Germany is dissatisfied with the withdrawal process.

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Hello, I'm starting to feel ripped off by nomini casino. On 1.5.21 I won 1100 euros at various slots and made a payout which unfortunately is a maximum of 500 euros. Since then, nothing has happened and messages are sent that the finance department will not be working on the weekend. No documents were requested and neither was the payment initiated. It smells like a scam please for your help.


Kind regards

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Dear DERFINISHER,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt to withdraw? I am afraid that you will have to go through the verification process in order to receive your winnings. I recommend you to contact the casino and find out what documents exactly are required and provide them in the best possible quality and as soon as possible. The live chat is available 24/7 for the fastest help https://nomini.com/en/contact-us.

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

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Hello Kristina wrote to support this morning about the payment and they said that it can take up to 3 days until it is approved. If nothing changes by Thursday I will let you know all the chat history.


Thank you for the fast feedback



With best regards

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Hello Kristina


Today is the 3rd day and no documents are required and the payment is still being processed. I have sent you all the screenshots for your help.


With best regards

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Thank you very much for your email, DERFINISHER. In this case, I would recommend giving it a little bit more time. I will set the timer for additional 7 days and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

DERFINISHER has 6d 16h 26m 30s to reply