Nitrospins Casino - Player’s withdrawal has been delayed.

On June 19th, I made a withdrawal worth €2000. I was asked to send basic verification to prove my identity, which I did.

I still haven't received the funds, despite contacting them weekly via email. Sometimes they respond, sometimes they don't. On August 2nd, I received a message saying, "We apologize for the delay in processing your payment. We are aware of the situation and are committed to resolving it. Your payment will be processed in the coming days." Yet, I still haven't received the money.

Dear Mrcasino, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I haven't cashed out before and I didn't have an active bonus.

Thank you for your reply.

Could you please specify which identity documents you were asked to send for verification after you submitted the withdrawal request?

What types of games did you play?

Dear Mrcasino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.