New Funclub Casino - Player’s withdrawal request delayed despite multiple attempts.

I met the wagering requirements on their welcome bonus at the end of May (‘24) and submitted my withdraw for $70 (there is a $30 processing fee). I got the KYC email and immediately replied with all the requested identification verification documents. I never heard back from the casino again although I reached out to them multiple times via chat, email and phone as well. No one has been any help. It has been almost 2 months since I requested payout and submitted by KYC documents. I sent them multiple times to both support and banking department emails.

Dear Tellwednesday,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tellwednesday,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.