The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received her money.
N1 Casino - The player's withdrawal is delayed.
Amount: €200
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I requested a withdrawal on 8/1/22. To date I have not received this money. The live chat keeps telling me it's my bank. My bank says they can't check that. The recipient should check it at his bank. The live chat teems me but the whole time. I ask for help.
Automatic translation:
Public
Public
2 years ago
Hello Ella092,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
