The player from Norway passed the KYC and tried to withdraw his winnings. He informed the casino about his gamlbing problem and they decided to confiscate part of player's winnings. Based on the player's bet history, we rejected the case since the player had not managed to fully wager his deposit amount, therefore we considered the casino's behaviour as fully justified.
MyStake Casino - Player’s struggling to withdraw his winnings.
Amount: €2,347.15
MyStake Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MyStake Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
