HomeComplaintsRockwin Casino - Player reports a scam involving changed stakes.

Rockwin Casino - Player reports a scam involving changed stakes.

Amount: ??

Rockwin Casino
Submitted: 30 Jan 2025 | Closed : 13 Feb 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Austria reported a problem with the casino, alleging that the stakes of a game he played had been changed twice, indicating a potential scam. The Complaints Team requested supporting evidence from the player to proceed with the investigation. However, due to the lack of response from the player to follow-up inquiries, the complaint was rejected.

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Translation

This is a scam where the stakes of a game I played were changed twice.

Automatic translation:
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Dear Alfredo73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after you found out that your bets were changed?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

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Dear Alfredo73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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