Cosmobet Casino Review

The UK player deposited £180 at the casino and successfully won £2400. However, after passing the KYC verification, they deducted the whole balance and only allowed withdrawal for the last deposit made, citing a violation of rules 9 and 10 in the terms and conditions, which the player states are not visible from any mobile phone browser.

The player from the United Kingdom had signed up for a casino and won a reasonable amount. He was waiting for account verification to withdraw the winnings but was then concerned about the credibility of the casino. After submitting his ID, proof of address, and credit card details, he had been asked to use his passport for verification. The player complied and his account had been successfully verified, with his withdrawal marked as successful. However, he was still waiting for the withdrawal to be processed. We had advised him that withdrawals could take up to 14 days to process and to contact us if he didn't receive his winnings within this period. However, the player had not responded to our follow-up messages, leading us to conclude the complaint process.

The player from Ukraine had had an issue with withdrawing his own funds from an online casino. After depositing $300, he had requested a withdrawal of $190. His account had been verified, but the casino had blocked his account and informed him that he could only withdraw after 6 months. The player had communicated with the casino, and even after additional verification, the casino had continued to refuse his withdrawal. After the complaint had been raised, the casino had paid out the player's funds and blocked his account. The issue had then been resolved.

A player from the United Kingdom had encountered issues with the verification and withdrawal process at an online casino. Despite having provided a clear passport and driver's license, the casino had requested additional identification. After the verification had been completed, the player faced another issue concerning the withdrawal of his £65000 winnings due to a monthly limit set by the casino. We had explained that the withdrawal limits were set by the casino and we couldn't intervene. The player did not respond to further communication, which resulted in the complaint being rejected.

The player from Germany had a balance of €3,000 and an open bet. After the verification of his account and a subsequent withdrawal request, the casino insisted on an additional video verification. This was sent and confirmed as received, but thereafter, there was no response from the casino, leading the player to feel his withdrawal process was being deliberately delayed. The player felt the casino was avoiding the payout. Despite our intervention and communication with the casino, the player decided to continue playing and depleted his balance before the verification process was completed. The player's account was eventually closed at his request. We concluded that the casino followed standard KYC procedures, and the delay in the verification process was within normal parameters. The player's decision to play over his balance and close his account prematurely resulted in the rejection of his complaint.

The player from the United Kingdom, who was struggling with a gambling addiction, had repeatedly requested self-exclusion from a casino but continued to be able to make deposits. He had not received any response from the casino regarding his requests. We attempted to investigate his concern but due to his lack of response to our queries, we were unable to proceed further. Consequently, the complaint was rejected.

The player from Singapore had experienced verification issues with Cosmobet, which had prevented him from withdrawing his winnings of $39. Despite having submitted all required documents, his withdrawal attempts were initially rejected. However, the issue had been resolved since then. After a lengthy verification process, the player had been able to withdraw his funds. Consequently, we had marked this complaint as 'resolved'.

The player from the United Kingdom was having difficulties making a withdrawal due to delays in the verification process. The issue had been thoroughly investigated by our team, who had explained the importance and procedures of the KYC process to the player. The player later confirmed that the issue had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Sweden felt deceived over bonus delivery at Cosmobet. After she reached the betting goal of €1,500 expecting a bonus, no bonuses appeared in her account, and the support email was non-functional, hindering communication. She claimed to have followed the same process with other casinos and received her bonuses. However, we believe that the player had misunderstood the bonus rules. The disputed amount seems to be the maximum potential bonus, not the guaranteed winnings. The player's balance was €0.03 after she completed the wagering requirements. We concluded that the issue had arisen from a misunderstanding of the bonus rules rather than a justified complaint. The complaint was therefore rejected.