We’ve reopened this complaint at the request of Jill21. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
The player sent us the following email:
The casino did not divulge to me which security questions that I had answered wrong.
Yes previous withdrawals to this casino were successful.
To my knowledge I was successful in the KYC verification.
When logging in I received an error message that that says my casino account is locked and that I must contact customer service.
Could you please specify the security questions asked?
We’ve reopened this complaint at the request of Jill21. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
The player sent us the following email:
The casino did not divulge to me which security questions that I had answered wrong.
Yes previous withdrawals to this casino were successful.
To my knowledge I was successful in the KYC verification.
When logging in I received an error message that that says my casino account is locked and that I must contact customer service.
Could you please specify the security questions asked?