MyStake Casino - Player's deposit is delayed.

Why haven't they deposited the money into my account yet?

Dear cmilpezz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I already contacted Mercado Pago and they told me that I confirm that it arrived and it is not my first time that I charge the casino and this never happened and I have proof that the money arrived and I would like them to deposit it in the juice, please

Thank you for your reply, cmilpezz. In order to proceed with this complaint I would like to ask you to provide me with this information:

• screenshot of the deposit receipt,
• screenshot of the deposit history,
• communication between you and the payment provider.

You can forward everything to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear cmilpezz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.