The player from Argentina had reported a deposit issue with an online casino. Despite the money having been deducted from his virtual wallet, it hadn't been credited to his casino account. We had suggested the player contact his payment provider, Mercado Pago, for investigation. The player had insisted the issue wasn't on his end and provided proof of the transaction. We had advised him to forward this evidence to the casino's support and wait for the funds to be located. However, the player failed to respond further, which prevented us from continuing the investigation. Consequently, the complaint was rejected.
MyStake Casino - Player's deposit has been delayed.
Amount: $5,000 ARS
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
I made my transfer more than ten hours ago and I still have no news about my money. The money has been deducted from my virtual wallet (Mercado Pago), but I still have no news about when they will deposit the money. Here is proof that I have made the transfer 
Automatic translation:
Public
Public
8 months ago
Dear Aldosivi240,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Sensitive attachment
Sensitive attachment
8 months ago
Translation
It is impossible for that to happen, Mercado Pago is the best virtual wallet that currently exists in Argentina, there must be a mistake on your part, I leave here proof that the money IS credited and the problem is not mine or my virtual wallet
Edited
Automatic translation:
Public
Public
8 months ago
Dear Aldosivi240,
Firstly we are not the casino so it has to do nothing with us. Also be sure to forward these screenshots directly to the casino's support and to wait 1-3 weeks for the lost funds to be located.
Please let us know in case of any update.
