The player from Italy is experiencing difficulties withdrawing a substantial amount from MyStake Casino. Despite providing all the requested information, and having a verified account, the transaction is continuously rejected. This process has been ongoing for a week. Player’s complaint has been resolved successfully.
MyStake Casino - Player is experiencing difficulties withdrawing their winnings.
Amount: €1,900
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, I've noticed from your previous records that you've already had requests concerning the MyStake Casino site.
I'm having trouble withdrawing my winnings, which are substantial.
I've provided all the requested information, including my identity card, a selfie, and even two debit cards which were supposed to be used for the transfer.
My entire account has been verified, yet they keep rejecting the transaction, which has been ongoing for a week now.
Can you help me?
Automatic translation:
Public
Public
6 months ago
Dear bartalex,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
6 months ago
Translation
Hello Guru, I would like to inform you that the data and card verification was successful. They just made the transfer. Thanks for your assistance
Automatic translation:
Public
Public
6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, bartalex, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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