MyStake Casino - Concerns over the player's second account.

So i first made an account months back and then decided I had enough and got it banned, then I somehow managed to make a 2nd account but this breaches mystakes conditions and was able to deposit around £5000, only until I asked to ban this account as well after 10 emails! Have they responded, how haven’t they realized this is a 2nd account and let me deposit but if I had won and tried to withdraw it wouldn’t work?

Dear lauris898,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested your previous account to be simply closed for a certain period of time, or you’ve self-excluded yourself permanently due to a gambling addiction?
• Could you please affirm that you’ve used the same credentials to open your new account as with the old one?

Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes I have had my previous account closed due to gambling issues but then I created another and somehow was able to deposit but not withdraw..

Yes I have used nearly the same credentials

Would you be able to send the initial self-exclusion request to petronela.k@casino.guru and provide information on which personal details remained the same and which were changed when you opened your second account?

The password and email were changed it was previsouly la*****98@yahoo.com

• Would you be able to send the initial self-exclusion request to petronela.k@casino.guru?
• Was your first account successfully verified in the past?

Dear lauris898,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.