Mr Sloty Casino - The player's withdrawal is delayed.

Good Morning,

I requested my withdrawal from MrSloty on 23/01/2022 and it has been sat in progress ever since. This casino advertise 24-48 hour payouts but when you request a withdrawal, you are told up to 21 working days. Looking at the reviews for this casino, everyone has the same issue and the live chat just tell you to be patient…. I think 21 working days is more than patient.

it has now been 22 working days and I am yet to receive my money

Hello Tom,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Mr Sloty Casino.

Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi Nick,

this is my second withdrawal with Mr Sloty, the first one took about 21 working days but was for a smaller amount (£330). The current withdrawal I have open is for £2200. The account is fully verified and has been since my previous withdrawal which was in June 2021

Thanks

Thank you Tom for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck and I hope we will be able to help you out.

Regards,

Nick

Hello Tom,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Sloty Casino to join the conversation and to aid in the resolution of this complaint.

Mr Sloty Casino, can you provide any assistance regarding the player's delayed payment?

Dear Tom,

So far we have received no response from the casino. I will attempt to contact them again.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Tom,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I wish I could be of more help.

Best regards,

Adam

This complaint has been reopened at the request of the casino.

Dear Tom,

The casino has stated that you have since received your payment and the matter was resolved. Could you please confirm that this is the case?

Kind regards,

Adam

Hi Adam,

after 3 months of continuously hassling the casino every single day, I did receive my money.

Thanks

Dear Tom,

Thank you for letting me know. I'm glad to hear that your issue was resolved and your payment has been received. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam