The player from Germany requested a withdrawal a few weeks ago, but it has not been processed. We closed the complaint as unresolved because the casino failed to reply.
Mr Sloty Casino - Player’s withdrawal hasn’t been processed.
Black points: 105
Amount: €1,000
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for my payout for almost exactly four weeks now. I opened the casino regularly about every two to three days and asked via the chat how far my payout was progressing, I wanted to point out the processing time of 7 to 21 days and have accepted that so far. But now I think that it's just a content tactic. I've also read through several reviews on the internet and there aren't just bad ones, I deposited with a bonus that was also successfully implemented without exceeding the maximum bet. Unfortunately I have only saved chat logs for about a week but it shows that the payout has been in process for several weeks point please help me to get my money thank you and best regards
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2 years ago
Dear mecklenbrauck80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Which bonus did you activate, please?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Many thanks for your help.
No I have not yet paid out at this casino.
Yes, my account has successfully completed the KYC verification. I made an instant deposit and claimed a ñ200% bonus. The chat logs of the last few days follow
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2 years ago
Thank you for your reply, mecklenbrauck80. Could you please advise which payment method to withdraw your winnings have you opted for?
Also, what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
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2 years ago
Translation
I requested the payment via bank transfer, exactly as I had deposited.
The status of the payout is. ,,In Progress,,
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2 years ago
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What is the further procedure? So slowly I think I will never see Dalen win ....
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2 years ago
Thank you very much mecklenbrauck80 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello mecklenbrauck80,
I will assist you with the complaint from now on. Let me contact the casino to see how I can help.
I would like to invite representatives of Mr Sloty Casino into this complaint in order to help us resolve this withdrawal issue.
Mr Sloty Casino, what is causing the delay with the withdrawal?
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2 years ago
We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
And subsequently? It can't be that the casino can go on with it and get away with this scam
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2 years ago
Dear mecklenbrauck80,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
