HomeComplaintsMr Sloty Casino - Player’s withdrawal has been delayed.

Mr Sloty Casino - Player’s withdrawal has been delayed.

Black points: 216

Amount: €2,000

Mr Sloty Casino
Safety Index:Very low
Submitted: 14 Oct 2021 | Unresolved : 09 Apr 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

8 months ago

The player from United Kingdom had his withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Public
Public
3 years ago

I’ve been waiting for over 45 days for my withdrawal from them and they keep telling me it’s on the ‘awaiting’ status and they tell me not to worry it’ll be resolved soon! They are taking the complete piss as my account is all verified and I’ve deposited at least a grand with them?

Public
Public
3 years ago

Dear sandy191283,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that the payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


 

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

I’ve deposited roughly 1300 in the 3 months I’ve had it opened, the 2000 withdrawal was nothing to do with bonuses I refused them all. But I was sticking the odd 20 or 40 quid in after the withdrawal just so they knew I was still playing… in the hope they’d pay out 🤦🏻‍♂️

Public
Public
3 years ago

Thank you very much, sandy191283, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
Public
3 years ago

Thanks mate, what’s the next step then are you gonna contact them and let me know what they say?


Public
Public
3 years ago

Hello sandy191283!

 

I will take care of your complaint from now on. I would like to invite representatives of

Mr Sloty Casino into this complaint in order to help us resolve the withdrawal issue.

Public
Public
3 years ago

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public
Public
3 years ago

Dear sandy191283,


I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating which is already very bad and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

 

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news