The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
Mr Bet Casino - Player claims that payment has been delayed.
Amount: €1,000
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello dear Casino Guru team
I requested a withdrawal of 1000 euros from Mr.Bet on 3/13/2023.
It said I have to verify myself, I did that and the verification was rejected.
Once again I submitted the data, whereupon I received the message that I verified. The day before yesterday or yesterday I asked support about my payout.
Then I was told that I was not verified.
So I re-entered my details and within a short time I received the email saying I was verified.
I've been playing at Mr.Bet since 2022 and I was actually satisfied because the payouts always worked out. And the verification was also much easier and I mean the data has not changed, only the proof of residence is up to date. ( STATEMENT OF ACCOUNT). Can you please help because I have a suspicion that I'm just being stalled by Mr.Bet. Because I always get the same answers from support.
I don't understand the whole thing because, as I said, everything has worked out so far at Mr.Bet.
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1 year ago
Dear UWE1708,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The problem is the following, which the screenshot proves, that there is a catch in the verification and if I then ask support, the catch is gone and my data, which has never changed, is suddenly no longer sufficient
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1 year ago
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Good day
No I haven't received anything yet.
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1 year ago
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Good day
Unfortunately I still haven't received anything
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1 year ago
Thank you for your reply, UWE1708. Do I understand correctly that you have made successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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1 year ago
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Hello
Yes, I have had successful payouts before, so I was very satisfied with Mr Bet.
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1 year ago
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I have sent you a separate email with all the data available to me and I am also sending you a payment history here
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1 year ago
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Since 13.03. I'm waiting for my money now
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1 year ago
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Good day
I would like to withdraw my complaint.
Mr.BET paid me my winnings and everything is fine.
Thank you very much for your effort.
Mfg. Uwe
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1 year ago
Dear UWE1708,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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