Mr Bet Casino - Player believes that their withdrawal has been delayed.

I've made withdrawals on the site before. But they're asking me for a verification process where I can't send it, they say they're going to contact me to do this process, but they haven't done so until now.

Dear sampaioo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sampaioo,

Have you received your withdrawal from the casino yet?

not received!

Thank you for your reply, sampaioo. Do I understand correctly that you made a successful withdrawal before? Also, do I understand correctly that the casino informed you that you must verify your account, but they didn't provide further instructions or which documents you should provide?

Have you accumulated your winnings with or without an active bonus?

Dear sampaioo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.