The player from Germany requests a withdrawal of €1,500 from his winnings of €5,000 at Spinanga Casino, which remains unprocessed two weeks after his request. He expresses urgent financial needs and a strong desire for intervention, fearing he may not receive the funds owed to him.
Spinanga Casino - Player's withdrawal has been delayed.
Amount: €5,000
Spinanga Casino
Safety Index:HighSafety Index
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8.1
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Opened
Current status
Waiting for Casino Guru to reply
4d 8h 45m 59s
Case summary
3 days ago
Public
Public
3 days ago
Translation
Hello, on March 3, 2025, I won just over €5,000 at Spinanga Casino. On the same day, I requested the first payment of €500, the next day another €500, and on the third day another €500 (maximum €500 3 times per week). Today is March 18, 2025, and I have not received ANY information regarding the payout of the first part (€1,500) of my winnings (€5,000), and the initial status of my payment, which was "in process," has not changed to this day...!!! Can anyone tell me how long this will last?! Are they making fun of me?! I need this money as soon as possible!!! I owe my family, friends, and acquaintances a lot of money!!! I almost ended up on the streets because I couldn't pay the rent in arrears. If my beloved parents hadn't helped me and lent me this amount, this probably would have happened!!! However, I must, of course, return this amount to them, as I assured them this would happen!!! I beg you to intervene in my case!!! I'm starting to worry whether they'll even pay me this money... :( But I won't forgive them, and if necessary, I'll go to court and get the money back with interest, because in such a case, they would likely have to pay a fine in addition to the amount they owe me!!! I won this money completely legally, and by law, they are OBLIGATED to pay me this money!!! Greetings, and I look forward to your reply...
Automatic translation:
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3 days ago
Dear Robsob86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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3 days ago
Translation
Hello Ms. Kristina
In response to your questions
-I have never received any payouts from this casino
-When I click on verification, I get the following message... "It looks like your account doesn't require verification. Enjoy playing with us!"
-I never activated a bonus, it was a win just with my deposit.
Best regards and I look forward to your next message Robert Pup
Automatic translation:
Public
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3 days ago
Translation
Hello Ms. Kristina, I would like to ask you to contact Spinanga as soon as possible and explain my unfortunate situation. It's unacceptable that I've won money from them legally, and they're ignoring me or sending me copy-and-paste replies (I also email them). She explained that Spinanga would finally pay me some of my winnings. Or are they perhaps deliberately prolonging everything in the hope that I'll finally break down and gradually lose this money? If that's the case, they should stop, because I won't break down; I need this money too much! Best regards, Robert P**
Edited by a Casino Guru admin
Automatic translation:
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2 days ago
Translation
Hello, I got the first part of my 5000€ winnings today and let's see how it goes
Greetings Robert P***
Edited by a Casino Guru admin
Automatic translation:
Casino Guru is examining the case
