The player from Mexico had requested a withdrawal of $8,000 MXN. Despite the amount having been deducted and the player having communicated with support continuously for three days, the funds hadn't been received since the transaction was initiated on September 15, 2023. We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. However, the player later confirmed that he had received the funds. Consequently, we marked the complaint as 'resolved'.
MostBet Casino - Player’s withdrawal has been delayed.
Amount: Mex$8,000
MostBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a withdrawal of $8,000 MXN to my bank account, and although the amount was deducted, I have not received it. I have spent three days communicating with support, being passed from one advisor to another, and having to explain my situation from scratch each time. Initially, they told me to wait for 72 hours. I've had a suspicious feeling since the transaction did not arrive as expected. This issue began on September 15, 2023, and I have still not received anything.
Automatic translation:
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1 year ago
Dear MORALESLIC4,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Translation
If it's ready, it's already arrived, sorry.
Automatic translation:
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1 year ago
Dear MORALESLIC4,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
