MostBet Casino - Player's winnings were removed after account unfrozen.

I have account in mostbet casino.

I have balance winnings amount ₹ 40211694 rupees in my account when my account is frozen.

My account is frozen in March 2024 , 4 months ago my account is frozen,

I have winnings amount ₹ 40211694 in my account,

05/07/2024 yesterday my account is unfreeze but my winnings amount 40211694 is missing/remove by mostbet casino,

I want my money in my gaming account, kindly please mostbet return my all winings amount,

My mostbet gaming id - 70654919

Dear casinoguru team please help me I'm attached all screenshots, please invite mostbet casino representative.

I'm attached screenshot of my winnings amount and support conversation.

• I'm never use Bonus,

• I'm play casino games,

• yes my account is now fully verified,

• I'm use real balance, deposit balance,

Dear Mohit321,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you're experiencing with your account and winnings at Mostbet Casino.

To help us better understand and address your situation, could you please provide answers to the following questions:

• Could you provide details about any communication you received from MostBet Casino regarding the freezing and unfreezing of your account?
• Have you received any explanation from MostBet Casino about why your winnings amount was removed after your account was unfrozen?
• Could you provide copies of the screenshots showing your winnings amount and the support conversation you mentioned?
• Have you tried reaching out to MostBet Casino’s support team after your account was unfrozen to inquire about the missing funds?

Please feel free to forward any relevant communication and screenshots to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

, my account is unfreeze but winnings amount is missing.

I'm attached screenshot of conversation,

Dear casinoguru team please invite mostbet support representative.

Dear casinoguru team,

Mostbet support not replying because they have missing my winings,

Please invite mostbet support representative,

Gaming id - 70654919

My account is unfreeze on date 01/07/2

When my account is frozen i have ₹ 40211694 rupees in my mostbet gaming account,

my account is unfreeze but my all winnings is missing,

Kindly please give my money,

My winnings is missing ₹ 40211694 from mostbet account,

I'm attached balance screenshot before and after,

Please give my winnings amount in my gaming account.

Please help me give my money

Dear casinoguru

Mostbet support told me that once my account is activated, my amount is receive,

I have proof,

Mostbet support told me " dear sir you have to send details to the team after active your account then you get your amount "

Dear team please give my money my account is activated now,

40211696 rupees is my dispu

te amount,

Hi Mohit321,

According to the screenshot provided, the casino promised to unblock your account on July 1st. Could you please clarify which data you requested to be changed and why?

Thank you.

E-mail address and mobile number,

I lost my smartphone so i have no access to my email and mobile number,

My email and mobile number is already updated,

But my winnings Amount was 40211696 before account blocked,

But after my account is unblock my balance is disappeared,

Dear casinoguru Kindly please invite mostbet support representative,

Thank you very much, Mohit321, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Mohit321 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MostBet Casino for their help in resolving this complaint. We would like to know why were the player's winnings removed and what can we do to help resolve this issue.

Thank you!

Hello sir,

I have big amount so mostbet Casino doing froud with me,

40211696 rupees is a big amount they can not give such big amount,

They saying i am play games and lost money,

But i never play games,

I want my 40211696 rupees,

4 months time waste

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, Dear Mohit321 and Casino Guru!

Thank you for waiting! We are always trying to improve the experience of our players and deal with any situation. We have made a thorough check and did not find any incorrect debits from the player's balance. We have sent details of the case to the contact email (peter.c@casino.guru). Hopefully this will help to resolve the complaint.

Have a nice day!

Best regards, Mostbet.

Hello mostbet Casino representative,

Please give me compensation,

Please give me 5 lakhs rupees free Cash in my account,

You are froud website,

Thank you for the update MostBet Casino representative.

Dear Mohit321, the casino has provided me with evidence that you have accumulated the amount you mentioned in the complaint during the following dates 14-15/4 but you have subsequently played and lost these funds on the following dates 9-10/5. As you have lost these funds we are unable to assist you further in this matter. Subsequently, we will reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter