The player from Portugal had his winnings cancelled due to an accusation of fraudulent activities and the account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.
MostBet Casino - Player’s winnings have been cancelled.
Amount: €750
MostBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After 2+ years playing in this bookmaker. They blocked my account after I had won a series of bets in a row. I asked for a survey, blocked my account, made a video call with stupid questions. They never showed their faces.
They say they have a suspicion of fraud but they don't say what the suspicion is. While we are losing the bookmakers do nothing. But when we win, they block the account. This is one more.
Automatic translation:
Public
Public
2 years ago
Dear Fabio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)?
Were you advised specifically which rule has been broken and why your winnings have been cancelled?
I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
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