The player from Peru had been unable to withdraw his winnings after account verification. Despite having previously deposited 160, he reported that the funds had disappeared. The Complaints Team had reached out to the player for more information about his situation to assist him better. However, due to the lack of response from the player, we had to reject the case as we couldn't proceed with further investigation or provide potential solutions.
MostBet Casino - Player's funds have disappeared after account verification.
Amount: 600 S/.
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
I couldn't withdraw my winnings and the account went through verification then my funds disappeared and not even the 160 I deposited when registering was recovered, my ID is 150868047 Alonzo David V****** Z******
Edited by a Casino Guru admin
Automatic translation:
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9 months ago
Dear alonzodavid1475,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Dear alonzodavid1475,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
