The player from Portugal claimed that 140 euros had disappeared from his casino account and nothing had been done despite his attempts to contact support. In an attempt to understand and resolve the situation, we had requested additional information from the player. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.
MostBet Casino - Player’s funds disappeared.
Amount: €140
MostBet Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
I HAD 140 EUROS IN MY ACCOUNT WHICH SIMPLY DISAPPEARED AFTER CONTACTS NOTHING WAS DONE DOUBTFUL CASINO
Automatic translation:
Public
Public
1 year ago
Dear RAULGPSOU,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not received any explanation from the casino regarding this situation? Could you please clarify which games you focused on - slots, live casino, sports betting, etc.?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
