The player from Pakistan had deposited 10000 PKR into his Mostbet Casino account but the amount wasn't credited. This was not the first time he had encountered this problem. After the player had submitted all the required payment proofs, the casino's financial department took time to verify the data. Despite the delay and lack of communication from the casino, which caused distress to the player, the issue was eventually resolved. The casino confirmed that the funds had been successfully credited to the player's gaming account, which the player later confirmed.
MostBet Casino - Player’s deposit has not been credited.
Amount: 10,000 PKR
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MostBet Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hi..its my second 
complain against Mostbet Casino...again they done same thing.. hour ago I deposit 10000 PKR to my Mostbet Casino ID 119746105 but through my Easypaisa account on 18 November at 1:18 AM..but unfortunately again same thing happened and my amount didn't credited to my account.. please help me to recover my money Thanks..
Public
Public
1 year ago
Dear khansehar1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.
Please note in your previous complaint the casino asked for specific information in order to investigate the situation as well.
Have you contacted the casino regarding the issue? What response did you receive?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Sensitive attachment
Sensitive attachment
1 year ago
yes i have contacted them and send them all required payment proofs..and i have also contact my bank and payment was done to their account unfortunately till now didnt get any valid responce from them..im worried because last time this same thing happened but you guys help me to get my amount..i have also send them emails but unfortunately not get any reply..im really depressed
Sensitive attachment
Sensitive attachment
1 year ago
Moment ago i also send my bank statement to them but still they are making lame excuses and not updating my deposit amount..its almost 24 hours gone..i send them everything what they want but still no response..
Public
Public
1 year ago
Still they are not replying my emails..it's almost two days and my deposit is not credited to
Sensitive attachment
Sensitive attachment
1 year ago
My deposit is not credited to my account yet😭😭..it's almost two days..I also send them everything what they ask my bank statement my transection id..they are not replying my emails also..why they are doing this??????
Public
Public
1 year ago
Hello, Dear khansehar1990 and Casino Guru!
Thank you for providing the data. Unfortunately, it takes some time to verify the data. Thank you for waiting. We received a reply from the financial department on your request: "Replenishment of the specified receipt to the company was not found. Request the client to check the correctness of the provided receipt."
Best regards, Mostbet.
Public
Public
1 year ago
Thanks for your reply to the MostBet casino representative.
Dear khansehar1990,
it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 24 days to allow the transaction a full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
Public
Public
1 year ago
im still waiting.. my deposit amount is still stuck.. neither they are giving any responce..im extremely depressed..i thing they are updating my balance neither they are giving my amount back..
Public
Public
1 year ago
I am sorry but we allow for the transaction to clear for 30 days. We'll intervene and ask the casino for an investigation only after this time has elapsed. Thank you for your patience and understanding.
Please inform us when there is any development.
Public
Public
1 year ago
Hello, Dear khansehar1990 and Casino Guru!
Thank you for waiting! We have received a response from the finance department that the funds have been successfully credited to the customer's gaming account on 29.11.2023 17:10:52 (GMT+03:00).
Dear khansehar1990, please confirm that the problem has been resolved.
We always strive to understand any situation and help you. Unfortunately, sometimes it takes some time to verify information. Thank you for your patience!
Best regards, Mostbet.
Public
Public
1 year ago
I apologize for the delayed response.
Dear khansehar1990,
Could you please confirm you received your funds? I'll await your response.
Public
Public
1 year ago
Dear khansehar1990,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Dear khansehar1990,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and MostBet Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
