HomeComplaintsMostBet Casino - Player's account has been blocked.

MostBet Casino - Player's account has been blocked.

Amount: रु52,700

MostBet Casino
Safety Index:Very high
Submitted: 27 Dec 2022 | Case closed : 16 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Nepal has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

My account was frozen while i was trying to withdraw money from my gaming account.

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1 year ago

Dear kumarcwin72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

with active bonus

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1 year ago

Thank you for your reply, kumarcwin72. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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1 year ago

Dear kumarcwin72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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