Betti Casino - Player’s withdrawals are delayed due to site maintenance.

Morning

betti casino has been offline since Tues. the opening page says they are doing a re launch of the site. I have €3000 pending withdrawals. Initially the site said they would relaunch on Friday but since the wording has been edited and it say they’ll be back soon! Concerned for my pending withdrawals now. Can anyone help?

Dear prbnmmv4vn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betti Casino.

To better understand the situation and assist you effectively, could you please provide answers to the following questions:

• Could you specify the date when you initiated your withdrawals?
• Have you received any communication from the casino regarding your pending withdrawals?
• Have you attempted to contact the casino's customer support, and if so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear prbnmmv4vn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.